Job Description
Title: Client Care Specialist for FixMold
Company Name: Penrose Bangladesh
Vacancy: Not specific
Job Location: Dhaka (Mirpur 1)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Studies (BBS) in Management
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Access client information, call centre executive, CRM Management, Problem Solving, Software
Job Responsibilities:
∎ Respond promptly to US client inquiries via email, phone, or chat, providing accurate and helpful information.
∎ Resolve client issues and complaints with professionalism and efficiency.
∎ Utilize CRM and internal software systems to access client information and update records.
∎ Collaborate with other departments to address client needs and concerns.
∎ Assist in the onboarding process for new clients, ensuring a seamless experience.
∎ Maintain a high level of product knowledge to effectively address client questions and give them a proper solution.
∎ Ability to problem solve effectively and efficiently and learn new applications
Additional Requirements:
∎ Age 25 to 40 years
Salary:
∎ Tk. 35000 - 40000 (Monthly)
∎ Extent of experience
Current proof of salary
Consistent improvement over time
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays, Over time allowance
∎ Festival Bonus: 2
∎ Bonuses for working weekends as needed
∎ Salary Review: Monthly
∎ Salary will be above market
∎ US federal holidays/ Bangladeshi Eid holidays
∎ Opportunity to work in a dynamic and innovative environment
∎ Professional development and growth opportunities
∎ Flexible work arrangements
∎ Supportive and collaborative team culture
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Jan 2024
Company Information:
∎ 7 Dec 2023
∎ Penrose Bangladesh
∎ Address : 312/4-M, Tolarbag 3no gate, Mirpur-1, Dhaka-1216, Bangladesh
∎ Business : Penrose Bangladesh is a top outsourcing company based in Bangladesh. We specialize in services like customer support, data entry, and back-office operations, offering high-quality solutions to global clients. Known for their skilled workforce and advanced technology, Penrose Bangladesh helps businesses streamline operations and enhance customer satisfaction.
Category: Customer Support/Call Centre
: We are looking for exceptionally talented Client Care Specialists that are Fluent in English with a perfect accent. This applicant will be helping us with our current client, FixMold. Please review their website here: https://fixmold.com/. In exchange for exceptional talent, we pay WELL ABOVE MARKET, with a starting salary of 40,000 BDT. We are able to match or beat current salaries for the right candidate if the candidate provides proof of salary. Please don't apply if you are not able to speak English fluently and without any accent. Most vacancies we are looking for are Night Shift Job from 8 PM to 5 AM. Candidate may occasionally be asked to work weekends for a bonus payment as needed.
