Job Description
Title: Cash Point Executive / Customer Service Executive
Company Name: AMZ Hospital Limited
Vacancy: 05
Location: Dhaka (Badda)
Minimum Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Hospital
Published: 12 Jun 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Must have minimum 2 years’ experience in a hospital as Billing & Customer Services Executive with Hospital IPD & OPD Billing software handling capacity.
∎ Must have Experience about face to face customer communication.
∎ Over phone communication skill.
∎ Excellent communication, negotiation and interpersonal skills with high level of emotional intelligence.
∎ Team player with leadership qualities.
∎ Advanced level computer skills particularly in MS Excel and Word.
∎ Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties.
Responsibilities & Context:
∎ Must be respectful to Patients and their Attendants.
∎ Ensure effective and smooth coordination between consultant, the inpatient and outpatient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AMZ policies.
∎ Comforts patients by anticipating patients' anxieties and answering patients' questions.
∎ Provide information on related consultant's profiles, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure etc.
∎ Inform the customers about the amount, process the transaction and amount of dues in appropriate manner.
∎ Prepare invoices for registration, consultation, investigations, OPD and IPD Billing task.
∎ Collect the dues in cash or by credit card and guide the customers to get the services.
∎ Provide information to the patients regarding medical services and Packages.
∎ Responsible for attending the incoming calls from Customers and in house Department.
∎ Listen to the patient queries, complaints and address the issues by you.
∎ Able to perform at least 100 bills per day.
∎ Act as a Financial counselor for counseling the patient attendant regarding hospital services, Packages and new offers.
∎ Responsible to transmit the admission and Discharge patient’s information to hospital supervisor, respective Nursing counter, Pharmacy before admission and discharges to avoid the patient’s hassle and sufferings.
∎ Preparing, reviewing, and transmitting any claims to managers regarding billing software, Accounts, Return & Adjustment.
∎ Reviewing patient bills for accuracy and completeness and obtaining any missing information by him/her.
∎ Responsible for Report delivery to Patient or patient attendant with due collection.
∎ Any incomplete work needs to handover to receiver time to time.
∎ Any other responsibilities to be given time to time by the higher authority.
∎ Job Context: AMZ Hospital Ltd is envisions a network of quality, patient-centered one-stop outpatient and In-patient health centers offering family doctors, including women's health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.
∎ Job Responsibilities:
∎ Must be respectful to Patients and their Attendants.
∎ Ensure effective and smooth coordination between consultant, the inpatient and outpatient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AMZ policies.
∎ Comforts patients by anticipating patients' anxieties and answering patients' questions.
∎ Provide information on related consultant's profiles, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure etc.
∎ Inform the customers about the amount, process the transaction and amount of dues in appropriate manner.
∎ Prepare invoices for registration, consultation, investigations, OPD and IPD Billing task.
∎ Collect the dues in cash or by credit card and guide the customers to get the services.
∎ Provide information to the patients regarding medical services and Packages.
∎ Responsible for attending the incoming calls from Customers and in house Department.
∎ Listen to the patient queries, complaints and address the issues by you.
∎ Able to perform at least 100 bills per day.
∎ Act as a Financial counselor for counseling the patient attendant regarding hospital services, Packages and new offers.
∎ Responsible to transmit the admission and Discharge patient’s information to hospital supervisor, respective Nursing counter, Pharmacy before admission and discharges to avoid the patient’s hassle and sufferings.
∎ Preparing, reviewing, and transmitting any claims to managers regarding billing software, Accounts, Return & Adjustment.
∎ Reviewing patient bills for accuracy and completeness and obtaining any missing information by him/her.
∎ Responsible for Report delivery to Patient or patient attendant with due collection.
∎ Any incomplete work needs to handover to receiver time to time.
∎ Any other responsibilities to be given time to time by the higher authority.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Badda)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ AMZ Hospital Limited
∎ 80/3, Shadinota Sarani (Pragati Sarani), North Badda, Dhaka-1212
Address::
∎ 80/3, Shadinota Sarani (Pragati Sarani), North Badda, Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Jun 2025
Category: Medical/Pharma
