Job Description
Title: Call Center Team Lead
Company Name: AHSAN Group LTD-
Vacancy: 01
Job Location: Dhaka (DOHS Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Ahsanullah University of Science and Technology,American International University Bangladesh,North South University,BRAC University students will get preference
∎ Skills Required: Customer Support/ Client Service
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Management
Job Responsibilities:
∎ 1. Team Leadership:
∎ Lead, motivate, and mentor a team of contact center representatives.
∎ Conduct regular performance evaluations and provide constructive feedback.
∎ Foster a positive and collaborative team environment.
∎ 2. Operational Excellence:
∎ Oversee day-to-day call center operations to ensure efficiency and adherence to established procedures.
∎ Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
∎ Implement strategies to optimize workflow and enhance overall team performance.
∎ 3. Customer Relationship Management:
∎ Address escalated customer issues and ensure timely resolution.
∎ Implement and maintain best practices for exceptional customer service.
∎ 4. Communication:
∎ Serve as a liaison between the contact center team and other departments.
∎ Communicate company policies and updates effectively to the team.
∎ Collaborate with leadership to implement communication strategies.
∎ 5. Training and Development:
∎ Identify training needs and coordinate with client ongoing training programs for team members.
∎ Stay updated on industry trends and share knowledge with the team.
∎ Facilitate professional development to enhance team skills.
∎ 6. Quality Assurance:
∎ Implement and oversee quality assurance programs to ensure service excellence.
∎ Conduct regular audits of customer interactions to maintain service standards.
∎ Provide recommendations for continuous improvement.
Additional Requirements:
∎ Age 26 to 40 years
∎ Both males and females are allowed to apply
Salary:
∎ Tk. 25000 - 30000 (Monthly)
∎ Performance Bonus
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays, Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Oct 2023
Company Information:
∎ 20 Oct 2023
∎ AHSAN Group LTD-
∎ Address : Land View Commercial Center, 4th Floor, 28 Gulshan North C/A, Gulshan Circle - 2, Dhaka - 1212, Bangladesh.
∎ Web : www.ahsangroup.com
∎ Business : A Group of Companies with sectors into RMG, Textile, Construction, Dredging, IT, Logistics and General trading.
Category: Customer Support/Call Centre
: To apply for this job if you think you can have good conversations with English-speaking foreigners and maintain the team and also communicate with foreigners.
