Call Center Supervisor

Job Description

Title: Call Center Supervisor

Company Name: Royal Capital Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline or Diploma or degree in the relevant field .

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ We are hiring a Call Center Supervisor for joining us and supervising our call center team.

Job Responsibilities:
∎ Manages the call center's team.
∎ Handles calls from customers
∎ Keeps up with company news and trains call center team on new products and services offered by the Company.
∎ Communicates any company policy and procedure changes to call center team.
∎ Assists Company to implement the CRM software.
∎ Assisting in the setting of targets/goals for individuals as well as for teams
∎ Answering the queries of staff and providing guidance and timely feedback
∎ Hiring and onboarding new employees
∎ Reporting upper management on problems and issues
∎ Preparing performance reports on a monthly and annual basis
∎ Measuring performance using key metrics (e.g. calls waiting, call abandonment etc.)
∎ Ensuring adherence to company's policies as well as established procedures for call attendance
∎ Anticipating escalation and taking over calls whenever needed
∎ Devising ways of optimizing procedures and keeping staff motivated

Additional Requirements:
∎ Age at least 35 years
∎ Both males and females are allowed to apply
∎ Must have excellent leadership and management skills.
∎ Must have superior written and verbal communication skills in English and Bangla.
∎ Should have excellent problem solving and negotiation skills.
∎ Strong computer skills and knowledge of basic telephone technology system.
∎ Good organizational skills and attention to detail are essential.
∎ Must have good interpersonal and active listening skills.
∎ Exceptional customer service skills are a must and strong analytical skills.
∎

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Application Deadline: 31 Aug 2020

Company Information:
∎ 19 Aug 2020
∎ Royal Capital Ltd.
∎ Address : Ittefaq Bhaban (2nd Floor), 1, R. K. Mission Road, Dhaka-1203, Bangladesh
∎ Web : www.rclbd.co

Category: Customer Support/Call Centre

Read Before Apply: Please mail your CV with cover letter to the HOD-HR, Royal Capital Limited.