Call Center Supervisor
Job Description
Title: Call Center Supervisor
Company Name: BlueNet Communication JV Ltd.
Vacancy: Not specific
Job Location: Dhaka (GULSHAN 1)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering in CMT, ENT, Bachelor degree in any discipline
∎ Skills Required: Leadership, People Management skill, Problem Solving Skills, Strong communication skills
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Care, Customer Service
Job Responsibilities:
∎ Manage and supervise call center activities, maintaining service level agreements (SLAs)
∎ Lead and coach a team of call center agents to optimize performance and achieve targets
∎ Monitor and evaluate performance metrics, providing constructive feedback and training as needed
∎ Resolve escalated customer issues promptly and effectively, ensuring customer satisfaction
∎ Collaborate with other departments to address customer concerns and resolve complex issues
∎ Analyze call center data, generate reports, and recommend process improvements
∎ Foster a positive work environment, promoting teamwork and a customer-centric culture
Additional Requirements:
∎ Age at least 24 years
∎ Proven experience as a Call Center of ISP having both home and corporate customers
∎ Strong leadership and people management skills
∎ Excellent communication and problem-solving abilities
∎ Knowledge of call center operations and customer service best practices
∎ 3 to 5 years Experience in call center.
∎ Required to live at walking distance from the office.
∎ Very good English language skill
∎ Good general-purpose computing knowledge with very good typing skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Aug 2023
Company Information:
∎ 10 Jul 2023
∎ BlueNet Communication JV Ltd.
∎ Address : Dhaka Office: Rupayan Shelford, Mirpur Road, Shyamoli, Dhaka-1207, Bangladesh.
∎ Web : https://www.bluenetbd.com/
∎ Business : Bluenet is Nationwide ISP (Internet Service Provider) and Bangladesh China Joint Venture Company.
Our major business is Broad Band Internet Service via FTTH and public/Campus Wi-Fi solution.
Currently we are operating in Dhaka, Dinajpur, Rangpur, Gaibandha, Joypurhat, and so on ...
Now rapidly expanding our operation across the country.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 9th Aug 2023
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