Call Center Representative (English)

Job Description

Title: Call Center Representative (English)

Company Name: American Center of Regenerative Health and Research

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ A Level
∎ Candidates should have at least completed A level studies/HSC.
∎ BS Nutrition and Food Science or B.Pharm degree holders will be given preference.
∎ Skills Required: Call Center, Call Center Agent, Good knowledge on computer (MS Office

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center work experience will get preference.
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Answer inbound from customers/patients who want to know about our services
∎ Provide right information to customers in professional tone & attitude, and redirect to other employees where appropriate
∎ Prepare patient appointments and maintain appointment schedule
∎ Make outbound calls to coordinate patient appointment schedules
∎ Conduct outbound calls for surveying past patients on health updates
∎ Manage and resolve customer complaints, escalate when necessary
∎ Keep records of calls and note useful information.
∎ Other duties as needed by management

Additional Requirements:
∎ Age at least 18 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Jul 2023

Company Information:
∎ 19 Jun 2023
∎ American Center of Regenerative Health and Research
∎ Address : Razzaque Villa, House: 8/A/KA, 5th Floor, Road No: 13 (New), Dhanmondi

Category: Customer Support/Call Centre

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