Call Center Manager

Job Description

Title: Call Center Manager

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA), Bachelor of Business Administration (BBA)
∎ Skills Required: Fluent in speaking English

Experience Requirements:
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Administration, Computer skill, Marketing
∎ The applicants should have experience in the following business area(s): Call Center

Job Responsibilities:
∎ Develop objectives for the call center's day-to-day activities
∎ Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
∎ Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
∎ Assume responsibility of budgeting and tracking expenses
∎ Hire, coach and provide training to personnel to maintain high customer service standards
∎ Monitor and improve ordering, telephone handling and other procedures
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Prepare reports for different departments or upper management

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Proven experience as call center manager or similar position
∎ Experience in customer service is required
∎ Knowledge of performance evaluation and customer service metrics
∎ Solid understanding of reporting and budgeting procedures
∎ Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
∎ Proficient in MS Office and call center equipment/software programs
∎ Outstanding communication and interpersonal skills
∎ Excellent organizational and leadership skills with a problem-solving ability
∎ Positive and patient

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Other Benefits As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jan 2023

Company Information:
∎ 5 Jan 2023
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Address : Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Web : www.seapearlcoxsbazar.com
∎ Business : Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Category: Customer Support/Call Centre

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