Call Center Manager (App Based Call Services)
Job Description
Title: Call Center Manager (App Based Call Services)
Company Name: Agni Systems Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
call center training, Call Centre Supervision/ Management
Job Responsibilities:
∎ Training, coaching, and leading call center representatives as they provide support for customers
∎ Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
∎ Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees
∎ Ensuring staff members are achieving desired service levels and taking corrective action, as needed
∎ Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
∎ Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Prepare reports for different departments or upper management
Additional Requirements:
∎ Age at most 40 years
∎ Minimum 3 - 5 years working experience in App Based Call Center Service will get advantage
∎ Proficient in MS Office and call center equipment/software programs
∎ Outstanding communication and interpersonal skills
∎ Positive and patient
∎ Collaborate with the technical and business teams
Salary:
∎ Negotiable
∎ Competitive compensation package
Compensation & Other Benefits:
∎ Mobile bill, Profit share, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2022
Company Information:
∎ 12 May 2022
∎ Agni Systems Limited
∎ Address : Navana Tower (11th floor) Suite-A, Gulshan Avenue, Gulshan-1
∎ Web : www.agni.com
∎ Business : Internet Service Provider
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 31st May 2022
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