Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 5

Job Location: Dhaka (Mirpur)

Employment Status: Contractual

Educational Requirements:
∎ Diploma in Engineering/Graduation in any discipline from any reputed institute.

Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center Management, Customer Support through Phone
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Attend inbound and outbound calls of customers
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Receive customer complaints and forward the complaint to the concerned department
∎ Provide information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.

Additional Requirements:
∎ Age 20 to 30 years
∎ Willing to work in shifting and holidays
∎ Should have good knowledge of MS Office
∎ Must have good communication skills in Bangla and English
∎ Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
∎ Must have multiple tasking abilities
∎ The candidate will also be patient and cool-tempered to deal with customer
∎ Able and willing to work under pressure and meet challenges
∎ Self-motivated, hardworking, energetic and result oriented

Salary: Tk. 14000 - 15500 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Sep 2023

Company Information:
∎ 15 Sep 2023
∎ Walton Hi-Tech Industries PLC.
∎ Address : Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.

Category: Customer Support/Call Centre

: Note: Please mention the applied position on top of the envelop

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