Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Sheba Platform Limited
Vacancy: Not specific
Job Location: Jashore
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: contact center management, Excellent leadership skills
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ -Be in charge of running and managing the call center daily
∎ -Set targets for all other call center agents to meet up with
∎ -Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
∎ -Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
∎ -Prepare forecasts and budgets for the call center
∎ -Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
∎ -Facilitate and organize training session for all agents and participate in recruitment of new call center agents
∎ -Recommend and purchase gadgets to enhance job performance at the call center
∎ -Conduct regular review of all call center agents performance and organize training sessions for under performers
∎ -Submit regular reports to management and seek new ideas and strategies to improve performance at the center
∎ -Keep up with trends and happenings in the industry and ensuring adherence to industry standards
∎ -Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Application Deadline: 9 Apr 2021
Company Information:
∎ 10 Mar 2021
∎ Sheba Platform Limited
∎ Address : Devotech Technology Park, Level: 6, House No: 11, Road No: 113/A, Gulshan-2
∎ Web : https://www.sheba.xyz/
∎ Business : Sheba.xyz is the household service marketplace that connects the verified service providers with the customers on demand basis. Be it getting a plumbing job done, fixing A/Cs or even providing on demand driver for a few hours, we are a sure shot destination for your service needs.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Apr 2021
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