Call Center Executive-International Telemarketing

Job Description

Title: Call Center Executive-International Telemarketing

Company Name: Deshbandhu Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ A-Level completed and/or Bachelor Degree in any Discipline.

Job Responsibilities:
∎ Answering or making calls to international clients to learn about and address their needs, complaints, or other issues with products or services.
∎ Candidate have to make outbound calls to USA/UK/AUSTRALIA/CANADA to sell our product and/or services.
∎ Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
∎ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
∎ Building lasting relationships with clients and other call center team members based on trust and reliability.
∎ Utilizing software, databases, scripts, and tools appropriately.
∎ Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
∎ Making sales or recommendations for products or services that may better suit client needs.
∎ Taking part in training and other learning opportunities to expand knowledge of company and position.
∎ Adhering to all company policies and procedures.

Additional Requirements:
∎ Age 18 to 32 years
∎ Both males and females are allowed to apply
∎ Fluency in ENGLISH Speaking is our first priority, it doesn’t really matter what education background you are from.
∎ Candidates with IELTS Score 7/7.5 are highly encouraged to apply.
∎ Strong phone and verbal communication skills along with active listening.
∎ Please do not apply if you are not confident meeting the job description.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2021

Company Information:
∎ 2 Jun 2021
∎ Deshbandhu Group
∎ Address : Deshbandhu Group, Mostafa Centre, House # 59, Road # 27, Block # K, Banani, Dhaka-1213, Bangladesh
∎ Web : www.dbg.com.bd
∎ Business : The Group is engaged in manufacturing and marketing of Refined Sugar, PP Woven Bag, Cement, Ship Management, Automatic Rice Milling, Newspaper publications, Woven Sweater Manufacturing, Power Generation, Real Estate Development and Trading of Bulk Commodities.

Category: Customer Support/Call Centre