Job Description
Title: Call Center Executive
Company Name: Ecruise Corporation
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ BBA/A Level/O Level or from other background but must have to be fluent in English
∎ Preferred Professional Certification: IELTS
∎ Training/Trade Course: Call Center,Customer Care
∎ Skills Required: customer care management
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, International Call Center
∎ The applicants should have experience in the following business area(s):
Call Center
∎ Freshers are also encouraged to apply.
Job Context:
∎ The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
∎ The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
Job Responsibilities:
∎ Receive & make calls to the customers.
∎ Capable of handling customer queries/complaints instantly.
∎ Capable of handling Inbound/outbound calls.
∎ Excellent negotiation skill and sound knowledge in diagnostic marketing.
∎ Make an appointment as per customer requirement.
∎ Closely work with phlebotomists and follow-up as per appointment.
∎ Closely work with a report coordinator for sending reports to the patient.
∎ Follow-up FO to send a report to the patient's residence.
∎ Follow-up existing customers from time to time.
∎ Maintain data for home collection and executive health check up patients.
∎ Collect customer's feedback.
∎ Strong interpersonal and communication skills.
∎ Ensure customer satisfaction.
∎ Positive attitude and self motivation.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s): Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Counseling, Guest Relations/Services
Salary:
∎ Tk. 18000 - 25000 (Monthly)
∎ Two Festival Bonus
Incentive for Per sale
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Dec 2023
Company Information:
∎ 7 Dec 2023
∎ Ecruise Corporation
Category: Customer Support/Call Centre
: Must Have experience in International Call Center Industry Must have experience deal with USA Client over the phone
