Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Cyber Net Communications

Vacancy: 4

Age: 21 to 30 years

Location: Dhaka (Savar)

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):ISP
∎ Freshers are also encouraged to apply.

Published: 4 May 2025

Education:
∎ Diploma in Computer, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 21 to 30 years
∎ Strong communication and analytical skills to resolve customer issues promptly.
∎ Good communication skill and team work.
∎ Knowledge about client support (ISP infrastructure, Router, switch)
∎ Having basic knowledge of MikroTik routers, managed switches (Cisco, BDCOM), and various OLTs (VSOL, BDCOM, C-Data, etc.), as well as wireless networking devices.
∎ Have sound knowledge of all kinds of Optical Fiber related task.
∎ Advance IP networking knowledge.
∎ Good communication skill and team work.
∎ Basic understanding of optical fiber testing, and test instruments.

Responsibilities & Context:
∎ Communicated with customers via phone, chat, and other platforms in a courteous and professional manner.
∎ Collaborated closely with the NOC, System Support team and Transmission team to maintain uninterrupted service and operational efficiency.
∎ Participate rotation schedule for nights and weekends
∎ Handled maintenance of the FTP server

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Savar)

Company Information:
∎ Cyber Net Communications
∎ Hazi Nizam Plaza, Ground Floor, Palli Bidyut, Savar Cantonment, Ashulia, Savar, Dhaka - 1344
∎ www.cybernetcommunications.net
∎ Internet Service Provider

Address::
∎ Hazi Nizam Plaza, Ground Floor, Palli Bidyut, Savar Cantonment, Ashulia, Savar, Dhaka - 1344
∎ www.cybernetcommunications.net
∎ Internet Service Provider

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 14 May 2025

Category: Customer Support/Call Centre