Job Description
Title: Call Center Executive
Company Name: Cyber Net Communications
Vacancy: 4
Age: 21 to 30 years
Location: Dhaka (Savar)
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):ISP
∎ Freshers are also encouraged to apply.
Published: 4 May 2025
Education:
∎ Diploma in Computer, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 21 to 30 years
∎ Strong communication and analytical skills to resolve customer issues promptly.
∎ Good communication skill and team work.
∎ Knowledge about client support (ISP infrastructure, Router, switch)
∎ Having basic knowledge of MikroTik routers, managed switches (Cisco, BDCOM), and various OLTs (VSOL, BDCOM, C-Data, etc.), as well as wireless networking devices.
∎ Have sound knowledge of all kinds of Optical Fiber related task.
∎ Advance IP networking knowledge.
∎ Good communication skill and team work.
∎ Basic understanding of optical fiber testing, and test instruments.
Responsibilities & Context:
∎ Communicated with customers via phone, chat, and other platforms in a courteous and professional manner.
∎ Collaborated closely with the NOC, System Support team and Transmission team to maintain uninterrupted service and operational efficiency.
∎ Participate rotation schedule for nights and weekends
∎ Handled maintenance of the FTP server
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Savar)
Company Information:
∎ Cyber Net Communications
∎ Hazi Nizam Plaza, Ground Floor, Palli Bidyut, Savar Cantonment, Ashulia, Savar, Dhaka - 1344
∎ www.cybernetcommunications.net
∎ Internet Service Provider
Address::
∎ Hazi Nizam Plaza, Ground Floor, Palli Bidyut, Savar Cantonment, Ashulia, Savar, Dhaka - 1344
∎ www.cybernetcommunications.net
∎ Internet Service Provider
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 May 2025
Category: Customer Support/Call Centre
