Call Center Executive (CCX)

• At most 2 years
• The applicants should have experience in the following business area(s): E-commerce

• Minimum Higher Secondary Certificate (HSC) or equivalent.

• Bachelor’s degree in any discipline will be an advantage

• At most 2 years
• The applicants should have experience in the following business area(s): E-commerce

Professional Qualification

• 0–2 years of experience in a Call Center, Customer Service, telesales, or related position.

• Fresher’s with strong communication skills are also encouraged to apply.

Skill Preferences

• Excellent verbal communication and interpersonal skills.

• Good command of Bangla and English.

• Strong customer-service and problem-solving abilities.

• Good listening skills and a positive attitude.

• Basic computer literacy and ability to use MS Office and relevant software.

• Ability to work under pressure and meet performance targets.

• Ability to work independently as well as part of a team.

• Willingness to work in shifts, including weekends or holidays when required.

Context:

WAZIH GROUP is looking for dynamic, self-motivated and customer-focused Call Center Executive (CCX) to join our team. The ideal candidate for the position is team player, fast learner as well as efficient and sincere about work.

Career Band/ Tier: Band A- Entry Level/ Tier 1

Strategic Business Unit (SBU): Holy Gift, Kafela

Employment Type: Full Time/ Part Time

Reporting to: Senior Team Leader (STL)

Work Hour: 9 hours per day, 6 days per week

Core Duties:

• Handle Client Communication

• Troubleshoot Client Issues

• Maintain Order Records

• Promote Products

Job Responsibilities

• Handle inbound and outbound customer calls.

• Respond to customer inquiries and resolve customer complaints and concerns promptly.

• Generate sales lead through telemarketing and recurrent client base.

• Maintain accurate records of customer interactions and transactions.

• Coordinate with relevant departments to resolve customer issues.

• Provide information about company products, services, offers, and policies.

• Meet assigned call-handling, customer service, and performance targets.

• Any other task assigned by Line Manager

Salary Range

• Basic BDT 6,000 - 10,000

• Incentive up to BDT 50,000

Compensation & Benefit Package

• Industry standard salary

• Annual Salary Review

• Performance Bonus