Call Center/ Customer Care Executive
Job Description
Title: Call Center/ Customer Care Executive
Company Name: Dolphin Food & Beverage Co
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ HSC,Graduate
Job Context:
∎ Looking for experienced and passionate Customer Care Executive who is interested in working with Us
∎ We need Customer Care Executive, Fresher also encourage to apply
Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Experienced candidate will get preference for age and education.
∎ Excellent communication and presentation skills
∎ Strong phone contact handling skills and active listening
∎ Ability to multi-task, prioritize, and manage time effectively
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Application Deadline: 12 Dec 2020
Company Information:
∎ 14 Nov 2020
∎ Dolphin Food & Beverage Co
∎ Address : Rahman Lucid Tower,
3rd floor
19/3 Kakrail
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 12th Dec 2020
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