Call Center/ Customer Care Executive

Job Description

Title: Call Center/ Customer Care Executive

Company Name: Dolphin Food & Beverage Co

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC,Graduate

Job Context:
∎ Looking for experienced and passionate Customer Care Executive who is interested in working with Us
∎ We need Customer Care Executive, Fresher also encourage to apply

Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Experienced candidate will get preference for age and education.
∎ Excellent communication and presentation skills
∎ Strong phone contact handling skills and active listening
∎ Ability to multi-task, prioritize, and manage time effectively

Salary: Negotiable

Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Application Deadline: 12 Dec 2020

Company Information:
∎ 14 Nov 2020
∎ Dolphin Food & Beverage Co
∎ Address : Rahman Lucid Tower, 3rd floor 19/3 Kakrail

Category: Customer Support/Call Centre