Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Zaynax Limited

Vacancy: 7

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 3 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Job Responsibilities:
∎ Answer incoming calls and respond to customer's emails
∎ Management and resolve customer complaints
∎ Sell products and place customer orders in the computer system
∎ Identify and escalate issues to supervisors
∎ Provide product and service information to customers
∎ Research required information using available resources
∎ Research, identify and resolve customer complaints using applicable software
∎ Process orders, forms, and application
∎ Route calls to appropriate resources
∎ Document all call information according to standard operating procedures
∎ Recognize, document, and alert the management team of trends in customer calls
∎ Follow up customer calls where necessary
∎ Upsell products and services
∎ Complete call logs and reports
∎ Other duties as assigned

Salary: Tk. 14000 - 16000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Feb 2022

Company Information:
∎ 26 Jan 2022
∎ Zaynax Limited
∎ Address : Bashati Dream, Level # A-7, 7th Floor, Plot # 03, Road # 20, Gulshan-01, Dhaka-1212, Bangladesh (Location: Behind Robi Tower).
∎ Web : http://www.zaynaxgroup.com/

Category: Customer Support/Call Centre

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