Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Sheba Platform Limited

Vacancy: Not specific

Job Location: Jashore

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Call Center, Computer skill, Customer Care

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Seize opportunities to up sell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets
∎ Identify Operational Challenges and solve those with proper escalation and support from concern Business Unit, Finance, IT and Product team members
∎ Ensure Service Delivery through follow up process & updating documentations
∎ Any Other Tasks assigned from Management

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 13 Jan 2021

Company Information:
∎ 14 Dec 2020
∎ Sheba Platform Limited
∎ Address : Devotech Technology Park, Level: 6, House No: 11, Road No: 113/A, Gulshan-2
∎ Web : https://www.sheba.xyz/
∎ Business : Sheba.xyz is the household service marketplace that connects the verified service providers with the customers on demand basis. Be it getting a plumbing job done, fixing A/Cs or even providing on demand driver for a few hours, we are a sure shot destination for your service needs.

Category: Customer Support/Call Centre