Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Sheba Platform Limited

Vacancy: Not specific

Job Location: Jashore

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Call Center, Computer skill, Customer Care

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Seize opportunities to up sell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets
∎ Identify Operational Challenges and solve those with proper escalation and support from concern Business Unit, Finance, IT and Product team members
∎ Ensure Service Delivery through follow up process & updating documentations
∎ Any Other Tasks assigned from Management

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 13 Jan 2021

Company Information:
∎ 14 Dec 2020
∎ Sheba Platform Limited
∎ Address : Devotech Technology Park, Level: 6, House No: 11, Road No: 113/A, Gulshan-2
∎ Web : https://www.sheba.xyz/
∎ Business : Sheba.xyz is the household service marketplace that connects the verified service providers with the customers on demand basis. Be it getting a plumbing job done, fixing A/Cs or even providing on demand driver for a few hours, we are a sure shot destination for your service needs.

Category: Customer Support/Call Centre

Source: bdjobs.com

Similar Jobs

Sr. Officer - Customer Services.

Customer Service Executive

কাস্টমার সার্ভিস এক্সিকিউটিভ

Customer Service Representative

Customer Service Officer

Customer Support Specialist

Customer Service Representative

Executive (Customer Care and Audit Department)

Online Product Sales Agent / Sales Officer (SO)

Officer/Sr. Officer, Customer Service

Assistant Manager- Import Customer Service & Operations

Customer Service Officer

Education Counselor(Internship)

Customer Service Executive

Coordinator (Night Shift)

Customer Service Representative

Asst. Manager, Customer Care

Manager, Customer Care

Executive, CRM

Tele Sales Executive

Customer Care Representative (Female)

International Call Center Executive (English & Night Shifts Only )

Customer Service Officer

Telesales Executive

Customer Service officer

Call center executive

Call Center Executive (Operations)

Officer - Operations

Customer Service Officer

Call Center Agent (Day Shift) - English & Hindi

Female Counselor

Female Executive- Social Media

Project Coordinator for Telemarketing [International Campaign]

Digital Query Management Specialist

Customer Relation Officer

CALL CENTER EXECUTIVE

Customer Service Representative

Customer Service Executive

Website & Software Sales Executive (Uttara & Motijheel Branch)

Sr. Student Counselor for Canada & Uk