Job Description

Title: Business Development Manager (BPO)

Company Name: WhiteShell Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in Business, Marketing, or a related field. An MBA is a plus.
∎ Proven experience in BPO outsourcing sales or business development roles.
∎ Strong understanding of outsourcing services, industry trends, and client needs.
∎ Excellent communication, negotiation, and interpersonal skills.
∎ Ability to work independently and collaboratively in a team environment.
∎ Results-driven with a track record of meeting or exceeding sales targets.
∎ Familiarity with CRM tools and sales management software.
∎ Willingness to travel as needed.
∎ Skills Required: Business Process Outsourcing, Excellent leadership skills, Strong communication skills., Strong Convincing Negotiation Skills

Experience Requirements:
∎ 6 to 8 year(s)
∎ The applicants should have experience in the following area(s): Client Relationship Management, Operational Management, Outsourcing Strategy, QUALITY ASSURANCE
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

Job Context:
∎ Whiteshell Limited is a leading industry outsourcing service provider, specializing in Business Process Outsourcing (BPO) solutions. With a commitment to delivering high-quality services and innovative solutions, we have established ourselves as a trusted partner for businesses seeking to optimize their operations. we specialize in providing high-quality BPO services to businesses across various industries.
∎ We are seeking a dynamic and results-driven Business Development Manager to join our team. As a Business Development Manager, you will be responsible for identifying and capturing new business opportunities in the BPO outsourcing sector. The ideal candidate will have a proven track record in sales, business development, and a deep understanding of outsourcing services. we invite you to explore this exciting opportunity.

Job Responsibilities:
∎ Identify and prospect potential clients in the target market for BPO outsourcing services.
∎ Build and maintain strong relationships with key decision-makers and stakeholders.
∎ Develop and implement effective sales strategies to achieve revenue targets.
∎ Collaborate with cross-functional teams to tailor solutions that meet client needs.
∎ Prepare and present compelling proposals and presentations to clients.
∎ Stay informed about industry trends, competitive landscapes, and market dynamics.
∎ Negotiate contracts and agreements with clients, ensuring mutually beneficial terms.
∎ Monitor and analyze performance metrics to identify areas for improvement.
∎ Provide regular updates and reports to senior management on sales activities and progress.
∎ Stay updated on industry regulations and compliance requirements.
∎ Leading and managing BPO teams, demonstrating the ability to motivate and inspire teams to achieve performance goals.
∎ Strong focus on operational efficiency, process optimization, and continuous improvement to ensure that BPO services meet or exceed client expectations.
∎ Maintain strong client relationships, ensuring client satisfaction through effective communication, problem-solving, and exceeding service level agreements (SLAs).
∎ Proven experience in implementing cost-effective strategies without compromising service quality, maximizing ROI for clients, and maintaining a competitive edge in the BPO industry.
∎ Maintaining high-quality standards in service delivery, implementing robust quality assurance processes, and ensuring compliance with industry regulations.
∎ Managing scalable BPO operations, adapting to changing business needs, and effectively expanding or contracting resources as required.
∎ Provide virtual assistance, including administrative tasks and support for clients.
∎ Handle inbound client support inquiries with professionalism and efficiency.
∎ Engage in chat support to assist clients and address their queries.
∎ Perform various administrative tasks to ensure smooth BPO operations.

Additional Requirements:
∎ Age 32 to 40 years
∎ Only males are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ BPO Industries, Call Centre Supervision/ Management
∎ The applicants should have experience in the following business area(s):
∎ BPO/ Data Entry Firm, Call Center

Salary:
∎ Negotiable
∎ Incentive Policy

Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 4 Jan 2024

Company Information:
∎ 6 Dec 2023
∎ WhiteShell Limited
∎ Address : House # 10 (1st Floor), Road # 113/A, Gulshan # 2, Dhaka-1213, Bangladesh.
∎ Business : Whiteshell Limited is dedicated to helping tech users of all experience levels get more from the hardware products of Information Technology in Bangladesh. We are introducing high and latest ranges of Laptop, Desktop, Projectors, Sound Systems, Video Panel and other IT products in Bangladesh market. In a short period, we have established catering our products and services through channel distribution, corporate and retail all over Bangladesh. With incredible product knowledge built from years of experience of our workforce covering the consumer tech industry, Whiteshell Limited is uniquely positioned to offer tech savvy users more from their purchases.

Category: Data Entry/Operator/BPO

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Source: bdjobs.com

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