Title: Asst. Manager, Warranty and Claims
Company Name: ACE AUTOS (Pvt.) Ltd.
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor degree in any discipline
∎ At least 5 year(s)
∎ Identifying technical problems,
∎ Understanding the warranty policies, models sold in the market, market trend and studying After sales requirement, and ensuring ordering of adequate stock of warranty covered components.
∎ Analyzing the warranty call report received, track for closure of the calls, ensuring the provision of call closure report to customer/dealer, warranty claim analysis, and taking all possible steps to reduce warranty target cost.
∎ Solicit periodical feedback from dealers/end customers, ensure submission of adequate periodical After-sales MIS.
∎ Facilitate and support dealers/end customers with adequate training and feedback.
∎ Ensuring adherence to systems, policies, and procedures in place for spares sales business.
∎ Provide Dealer support for any Trouble shooting of warranty Complaints
∎ Monitor and ensure warranty parts availability at the dealerships.
∎ Dealer team skill mapping and plan and ensure the required training to the dealer team.
∎ Ensure and monitor the dealer warranty claims for quality and timely submission.
∎ Timely submission of reports to the management.
∎ Age 25 to 35 years
∎ Only males are allowed to apply
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Dec 2023
∎ 14 Nov 2023
∎ ACE AUTOS (Pvt.) Ltd.
∎ Address : 204/A Gulshan Tejgaon Link Road, Dhaka 1208
∎ Business : HAVAL is all about freedom of choice — whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success. With robust positions in each of our regional markets, our future looks equally bright too.
HAVAL is a specialist manufacturer of premium SUVs and is the No.1 SUV brand in China (the world’s largest automotive market) and has been for the past 15 years. With over 7 million global customers, last year HAVAL was the world’s 10th largest SUV manufacturer outselling Mercedes, BMW and Mitsubishi SUVs. Our success is due to a combination of commitment, passion and listening to our customers. We utilize the best features, safety and technologies from around the globe to produce world class SUVs.
In March 2018, Brand Finance, an international brand value evaluation authority, released the Top 100 Most Valuable Auto Brands 2018. HAVAL brand surpassed the prestigious international brands such as Ferrari and Aston Martin, rising to 16th place and becoming the most valuable Chinese auto brand.
HAVAL vehicles are well proportioned, have a strong street presence and a sense of balance and poise. Our interiors are beautifully designed, with ergonomics, visual and tactile appeal being our priorities. We use a combination of materials and textures that excite the senses and create an air of understated elegance and quality, such as French double stitching leather seats, Audi inspired gear console and an All-Terrain control system used in Ford.
Recently HAVAL Motors has appointed Phil Simmons as their new global Design Director and VP. Phil was previously the Design Director for Land Rover where he led the creation of the 2018 Range Rover and Range Rover Sport, 2017 Range Rover Velar and 2016 Range Rover Evoque, Discovery and Discovery Sport.
With a history of 23 years` trusted service in the automobile industry, Ace Autos, the Exclusive Distributor of Haval in Bangladesh, is confident to take it to a new level in the coming years! In that direction, we are looking for a resourceful, energetic, and ambitious team to achieve our Mission, Vision!
Category: General Management/Admin