Job Description
Title: Asst. Manager/ Manager - Operations (Contact Centre)
Company Name: Genex Infosys Limited
Vacancy: 03
Age: 30 to 45 years
Location: Dhaka (Khilkhet)
Salary: Negotiable
Experience:
∎ 5 to 10 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, Call Center
Published: 2 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 30 to 45 years
Responsibilities & Context:
∎ Oversee all aspects of the contact center's operations to ensure smooth and efficient functioning.
∎ Develop and implement operational strategies and processes to optimize qualitative and quantitative performance.
∎ Lead and manage a team of contact center team leaders and agents.
∎ Ensure all business deliverables, Service level agreements (SLAs), and key performance indicators (KPIs) are met or exceeded.
∎ Allocate resources effectively to meet service-level goals while controlling operational costs.
∎ Establish strong relationships with clients to understand their business needs and expectations.
∎ Ensure compliance with industry regulations, company policies, and data security standards.
∎ Stay informed about industry trends, best practices, and emerging technologies related to contact center operations.
∎ Oversee all aspects of the contact center's operations to ensure smooth and efficient functioning.
∎ Develop and implement operational strategies and processes to optimize qualitative and quantitative performance.
∎ Lead and manage a team of contact center team leaders and agents.
∎ Ensure all business deliverables, Service level agreements (SLAs), and key performance indicators (KPIs) are met or exceeded.
∎ Allocate resources effectively to meet service-level goals while controlling operational costs.
∎ Establish strong relationships with clients to understand their business needs and expectations.
∎ Ensure compliance with industry regulations, company policies, and data security standards.
∎ Stay informed about industry trends, best practices, and emerging technologies related to contact center operations.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Insurance, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Khilkhet)
Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands
Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 8 Feb 2025
Category: Customer Support/Call Centre
