Job Description
Title: Asst. Manager, Customer Care
Company Name: Medinet Healthcare Ltd.
Vacancy: --
Location: Dhaka
Salary: Tk. 30000 - 50000 (Monthly)
Published: 18 Mar 2024
Additional Requirements:
∎ Experienced person will be preferable.
∎ Minimum of 3 years of experience in a customer service management role, preferably in a healthcare or hospitality setting.
∎ Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
∎ Excellent communication skills, both verbal and written, with the ability to effectively interact with patients, staff, and other stakeholders.
∎ Proven track record of problem-solving and conflict resolution in a customer-facing environment.
∎ Proficiency in customer relationship management (CRM) software and other relevant technology tools.
∎ Knowledge of healthcare regulations and compliance requirements related to customer service.
∎ Ability to prioritize tasks, manage time effectively, and work well under pressure.
∎ Empathy, compassion, and a genuine commitment to delivering exceptional patient care.
∎ Skills & Expertise: MIS Software Effective communication skills
Requirements:
Responsibilities & Context:
∎ Lead and manage the customer service team, including hiring, training, and performance evaluation.
∎ Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
∎ Handle escalated customer inquiries and complaints in a timely and professional manner, striving for swift resolution and customer satisfaction.
∎ Monitor customer service metrics, such as response times, satisfaction scores, and resolution rates, and implement initiatives to improve performance.
∎ Collaborate with other departments to address patient concerns and improve overall service delivery.
∎ Analyze patient feedback and identify trends or areas for improvement, recommending solutions to enhance the patient experience.
∎ Stay informed about industry trends and best practices in customer service and incorporate innovative approaches into our practices.
∎ Foster a positive and supportive work environment that promotes teamwork, collaboration, and continuous improvement.
∎ Maintain confidentiality and adhere to ethical standards in handling patient information and interactions.
Compensation & Other Benefits:
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Medinet Healthcare Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Apr 2024
Category: Customer Support/Call Centre
