Job Description
Title: Associate Officer/ Officer, Customer Care (BRAC Healthcare Ltd.)
Company Name: BRAC Enterprises
Vacancy: Not specific
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ The candidate should have MBA (Marketing) /BBA/ Bachelor degree in any discipline with minimum2nd class/ division or CGPA 2.50 or equivalent result in all academic examinations
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient.
∎ Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements asnecessary.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required.
∎ Be updated with the latest information on different facilities and tariffs.
∎ Provide personalized services for high value, VIP, vulnerable patients
∎ Provide information to customer queries
∎ Taking customers feedback and suggestions to improve quality of service and report to the CenterManager / Management
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation toachieve the programme's goals on safeguarding implementation. Act as a key source of support,guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensurethe implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourageothers to do so.
Additional Requirements:
∎ Age 22 to 38 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Nov 2023
Company Information:
∎ 8 Nov 2023
∎ BRAC Enterprises
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ Business : BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.
Category: Customer Support/Call Centre
:
