Assistant Manager/Deputy Manager (Contact Center Operations)
Job Description
Title: Assistant Manager/Deputy Manager (Contact Center Operations)
Company Name: Genex Infosys Limited
Vacancy: 04
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s):
Contact Center, Telecommunication
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center, Telecommunication
Job Responsibilities:
∎ Responsible for aligning his operations / team to the organizational goals & supporting cross departments in ensuring efficiency & optimization where possible.
∎ Has to own client critical metrics & lead the operations to service excellence.
∎ Support training, and ensure coaching, and leading the team as they provide support for customers.
∎ Leading team meetings, educating and coaching downlines regarding processes and practices, and setting organization expectations to employees.
∎ Assisting other management team members in identifying trends and establishing contact center goals.
∎ Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
∎ Preparing reports and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
∎ Taking on other tasks or projects to support employees, other managers, and contact center operations.
Additional Requirements:
∎ Age at most 45 years
∎ Proven experience of managing a contact centre operations, backoffice and first line managers.
∎ Able to develop and nurture improved performance across sales and service.
∎ Excellent in communication, management, interpersonal and leadership skills.
∎ Should have ability to put in extra effort and time as necessary to meet deadlines.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Feb 2022
Company Information:
∎ 24 Jan 2022
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : www.genexinfosys.com
∎ Business : Leading IT company trusted by global brands
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Feb 2022
Similar Jobs
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Executive- Customer Care Centre
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relationship Executive - Team Lead
Customer Relation Manager
Scribe
Customer Relationship Officer(Female)
Customer Service Executive
Customer Service Representative
Customer Service Officer
Customer Support Specialist
Customer Service Representative
Executive (Customer Care and Audit Department)
Online Product Sales Agent / Sales Officer (SO)
Officer/Sr. Officer, Customer Service
Customer Service Officer
Facebook Group