Job Description
Title: Assistant Manager, Operations
Company Name: Pendulum Motion
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: Call Center Operations,Excel,Presentation
∎ Skills Required: Call Centre Supervision/ Management, Computer skill, Microsoft Excel, Project Management
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Reporting and Documentation, Workforce Management
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Handle team of 15-30 call center executives including rostering and manage their projects
∎ Prepare Daily/Weekly and Monthly report
∎ Daily briefing, coaching, product & process training and other TNI
∎ Outbound Sales process mandate including customer communication
∎ Building business relationships with clients
Additional Requirements:
∎ Age 18 to 35 years
∎ Both males and females are allowed to apply
∎ Excellent communication skills in Bengali and English.
∎ Fluency in English
∎ Must have worked as Team Leader in International Voice/Non Voice Process.
∎ Should have clear idea about KPI's and KRA's
∎ In-depth knowledge of operations metrics specially CSAT, Attrition, Shrinkage
∎ Strong command over spreadsheet applications; i.e: Microsoft Excel, Google Sheet
Salary:
∎ Negotiable
∎ Salary will include incentive component
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Challenging but healthy environment
∎ Growth opportunity
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2023
Company Information:
∎ 4 Sep 2023
∎ Pendulum Motion
∎ Address : House-560 (3A), Road-08, Adabor Main Road (Baitul Aman Housing Society), Dhaka
∎ Web : www.pendulummotion.com
Category: Customer Support/Call Centre
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