Assistant Manager/ Manager Customer Service
Job Description
Title: Assistant Manager/ Manager Customer Service
Company Name: Britannia Garment Packaging Ltd..
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ A post graduate degree/MBA in any discipline.
Experience Requirements:
∎ 7 to 10 year(s)
Job Responsibilities:
∎ Handle CS team efficiently and look after nominated and local retailers account skillfully.
∎ Handle inbound customer inquiries through phone, email, and chat in a professional and courteous manner.
∎ Provide accurate and timely information to customers regarding products, services, and promotions.
∎ Resolve customer complaints or issues in a satisfactory and timely manner.
∎ Maintain customer records, update databases, and perform administrative tasks as needed.
∎ Collaborate with other departments to resolve customer issues and ensure smooth operations.
∎ Identify and escalate complex customer issues to appropriate personnel for resolution.
∎ Strive to achieve customer satisfaction targets and meet performance metrics.
Additional Requirements:
∎ Proficient in MS Office applications.
∎ Excellent communication skills, both written and verbal.
∎ Ability to handle difficult situations with patience and professionalism.
∎ Ability to work independently and in a team environment
Compensation & Other Benefits:
∎ Two festival bonus of basic salary Yearly increment based on performance
∎ Medical Benefit
∎ Lunch facility
∎ Pickup & drop facilities
∎ Weekly day off is Saturday
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Oct 2023
Company Information:
∎ 10 Sep 2023
∎ Britannia Garment Packaging Ltd..
Category: Customer Support/Call Centre
: If you think you are the right person, please share your CV at [email protected] with the position name as the subject.
Source: bdjobs.com
Deadline Expired on 7th Oct 2023
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