Assistant Manager/ Deputy Manager (Service)

Job Description

Title: Assistant Manager/ Deputy Manager (Service)

Company Name: Minister Hi-Tech Park Ltd.

Vacancy: 2

Job Location: Mymensingh (Trishal)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Electrical Electronic Engineering
∎ Ahsanullah University of Science and Technology,Rajshahi University of Engineering and Technology,Khulna University of Engineering and Technology,Chittagong University of Engineering and Technology students will get preference

Experience Requirements:
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Client Service/ Marketing, Fridge Srevicing, TV/ Fridge/ AC
∎ The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

Job Responsibilities:
∎ Re-complain and pending complain follow up.
∎ Coordinating service point team Technically & Administratively.
∎ Solve the customer problem within 24 hours by daily targeting system.
∎ Make daily working report and submit to Operation/ Head of service and others concern.
∎ Monthly complain analysis, evaluation report properly and submit it in time to Management for developing purpose.
∎ Monthly service center visit and arrange meeting with zone wise service people for providing faster service.
∎ Ensuring product troubleshooting & Maintenance.
∎ Confirming Tools & Spare Parts overcoming all obstacles with the help of SCM, Distribution Product Operation & head of service.
∎ To maintain relation with customer, dealer, Showroom& Management about all service related issue for Service Development.
∎ Work to reduce service related cost.
∎ Making service related bill & providing by proper verification & third party bill checking and agreement.
∎ Service center structural development.
∎ Find service technician & engineer inefficiency and arrange training.
∎ Maintain sales return/replace issue and process develop to reduce SR/Replace.
∎ Maintain missing, broken issue and process develop to reduce missing.
∎ All service point administrative work done under your control like leave, adjust, Mobile, account opening, ID card, computer, bike, t-shirt etc.
∎ Also do additional work which management provide to me and Obey Official all Rules and Regulations.
∎ Feedback call should be taken daily with every customer/showroom/dealer/ sales member for smooth service.

Additional Requirements:
∎ Age 25 to 30 years
∎ Only males are allowed to apply
∎ Must have direct job experience on similar electronics industries on service .

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 2 Oct 2021

Company Information:
∎ 2 Sep 2021
∎ Minister Hi-Tech Park Ltd.
∎ Address : Minister Headquarter, House- 47, Road- 35/A, Gulshan-2, Dhaka- 1212
∎ Web : www.ministerbd.com,www.myonebd.com
∎ Business : Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. is the fastest growing Electronics Industries of the country. Mr. M.A. Razzak Khan, the founder of Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. has established it on 2002. The latest technology oriented industry in Bangladesh has realized the value of local brand and established it in the heart of the common people of the country. From the beginning the highest level of quality, after sales service satisfaction, speedy supply chain, strong dealers network, modern show-room management and 100% employee satisfaction maximize our credibility to the country`s people. Journey of Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. started from the 1st June, 2002 and experiencing a lot of sweet memories and barriers as well. But our devotion is to the highest level of success in creating opportunities that forcing us to the track of ambition. CRT Television, LED Television, Refrigerator, Air Condition, Fan, Rice Cooker, Induction Chula, Blender, Washing machine are our product line & many more are in pipeline to be introduced gradually. We are always considering the purchasing power of the common people and developing our design in the highest level of ethical standard. We always welcome latest Technology in the industry and extremely care of our valued customers. Our dream is to export all over the world, to provide ECO friendly products and to implement the highest standard of social and corporate responsibilities.

Category: Engineer/Architect

: