Assistant Manager / Deputy Manager / Manager, Operations

Job Description

Title: Assistant Manager / Deputy Manager / Manager, Operations

Company Name: Mynztrip.com

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Travel Agency, Travel Startup

• Bachelor/Honors

• 3 to 7 years
• The applicants should have experience in the following business area(s): Travel Agency, Travel Startup

• Only Male

NZ is Hiring!

Position: Assistant Manager / Deputy Manager / Manager, Operations
Department: Operations (B2B & B2C)

Job Location: Dhaka (Uttara & Banani)

Employment Type: Full-time

About NZ:
NZ is a global enterprise headquartered in Malaysia, with branches in Bangladesh, Nepal, Portugal, Maldives, and Dubai. The company operates through multiple concerns, focusing on Technology, Education, and Travel & Tours.

With a strong foundation in Asia and Europe, NZ is steadily expanding its footprint across these regions, positioning itself as a diversified multinational group with expertise in innovation, learning, and global tourism.

Job Responsibilities:

B2B Operations

• Monitor daily B2B operations and agent activities.

• Track agent issues, booking failures, and system problems, and ensure timely resolution.

• Coordinate with Reservation, Sales, IT/API, and Commercial teams.

• Monitor pending cases, SLA compliance, and service quality.

B2C Operations

• Monitor daily website/app operations and customer booking activities.

• Track booking failures, payment issues, and customer complaints.

• Coordinate with Reservation, Customer Support, IT/API, and Accounts teams.

• Monitor pending cases, SLA compliance, and customer service quality.

Team Leadership & Reporting

• Oversee and lead the Reservation and Flight Info teams.

• Supervise team productivity and operational performance, and resolve operational bottlenecks.

• Ensure ticketing, reissue, refund, and schedule-change processes follow airline and company policies.

• Maintain clear team accountability through task allocation and performance monitoring.

• Submit daily updates and monthly performance reports to management.

• Contribute to process improvement and digital/system enhancement initiatives.

Educational Qualification:

• Bachelor’s Degree in Business, Tourism & Hospitality Management, or any related field.

• Master’s Degree preferred.

Experience:

• Minimum [5–7] years of experience in airline reservation, ticketing, or travel operations, including at least [2–3] years in a team leadership or supervisory role.

• Hands-on experience in both B2B (agent/corporate) and B2C (online/retail) operations.

• Experience managing Reservation and Flight Info/Support teams will be preferred.

Requirements:

• Expert-level knowledge of GDS (Sabre / Galileo / Amadeus), including fares, ticketing, reissue, refund, and PNR management.

• Strong understanding of airline policies, fare rules, and IATA/BSP procedures.

• Proven leadership, people management, and problem-solving skills.

• Good command of MS Excel, Word, and AI-based tools.

• Strong English communication and presentation skills.

• Ability to work under pressure, handle escalations, and meet deadlines.

• Smart professional appearance and confident communication.

Salary & Benefits:

• Salary Range: Market competitive, based on knowledge, quality, and experience

• Allowances: Mobile bill coverage and performance bonus

• Lunch Facilities: Fully subsidized lunch provided

• Festival Bonus: Two festival bonuses annually

• Salary Review: Conducted on a yearly basis

• Global Exposure: Opportunity to work with global players across Asia and Europe

• Yearly Tour/Picnic: Annual company-sponsored tour or picnic for team building and recreation

• Foreign Work Possibility: Best performers may get opportunities for foreign work exposure

Expected Outcome: Smooth operations, faster issue resolution, reduced errors, improved service quality, and clear team accountability.