Assistant Manager (Call Center)

Job Description

Title: Assistant Manager (Call Center)

Company Name: Naturo

Vacancy: 1

Job Location: Dhaka (Lalbagh)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s): Customer Support/ Client Service, Good at Microsoft Word and Microsoft Excel, Project Management
∎ The applicants should have experience in the following business area(s): E-commerce, Food (Packaged)

Job Responsibilities:
∎ Handle the overall operational activities and call center projects of the organization. Analyse and prepare plans for operational executions and complete the projects successfully with maximum possible result.
∎ To plan and execute of operational activities
∎ Reporting analysis for improvement
∎ Daily, weekly, and monthly reporting and presentation prepare
∎ Sense of responsibility and Achieve the targets
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed in line with organizational culture and integral workflow.
∎ Good command in Microsoft office and CRM software specially excel for daily reporting
∎ Continuously develop, adapt, and update standard operating procedures for various areas of fulfillment.
∎ Responsible for ensuring accounts receivables from partners are reconciled.
∎ Collect data, analyze and report to leadership.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis
∎ Operational planning, monitoring the KPI achievement, identifying new opportunity, business growth and controlling risks.
∎ Communicating and maintaining relationships with clients
∎ Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Work closely with other departments as needed.
∎ Any other task given by the management.

Additional Requirements:
∎ Age 25 to 40 years
∎ Only males are allowed to apply
∎ Quick learner and good knowledge along with good problem solving ability.
∎ Excellent written and spoken proficiency in bangla and english.
∎ Candidate must be hard worker, passionate, dedicated, dynamic, self motivated, energetic and should be capable of working under pressure.
∎ Candidate who reside at Lalbag, Puran Dhaka or nearby will get preference.
∎ Candidate has to take challenges and fulfill targets.
∎ Ability to plan, implement,manage any project/task individually.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Educational qualification flexible for experienced candidates.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Nov 2023

Company Information:
∎ 17 Oct 2023
∎ Naturo
∎ Address : Horonath Gosh Road, Lalbagh, Dhaka. Bangladesh

Category: Customer Support/Call Centre

: If you think you are the right person for this position please submit your resume detailing your relevant experience and creative approach to [email protected] or use Apply Now option.