Job Description

Title: Airlines Ticketing Officer

Company Name: M/S: Digital Travel and Package Tour Corporation

Vacancy: 02

Age: 20 to 40 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Multinational Companies, Embassies/Foreign Consulate, Airline, Immigration and Education Consultancy Service, Manpower Recruitment, Group of Companies, Tour Operator, Immigration/Visa Processing, Importer, Food (Packaged)

Published: 21 Oct 2024

Education:
∎ Bachelor of Arts (BA), Master of Arts (MA)

Requirements:

Additional Requirements:
∎ Age 20 to 40 years
∎ Technical Skills:
∎ Computer Proficiency: Familiarity with airline reservation systems (e.g., Amadeus, Sabre, Galileo) and other office software (e.g., Microsoft Office) is essential.
∎ Data Entry: Accurate data entry skills are important for managing bookings and keeping records.·  Communication.
∎ Skills:
∎ Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.
∎ Written Communication: Ability to write clear and concise messages, reports, and documentation.
∎ Customer Service Skills:
∎ Problem-Solving: Ability to handle customer complaints and resolve issues effectively.
∎ Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.
∎ Attention to Detail:
∎ Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
∎ Compliance: Ensuring that all procedures and regulations are followed meticulously.

Responsibilities & Context:
∎ Process ticket reservations, changes, and cancellations for passengers.
∎ Issue electronic and paper tickets based on customer requests and preferences.
∎ Provide information on flight schedules, ticket prices, and travel regulations.
∎ Assist passengers with special requirements, such as those needing special assistance or with specific seating preferences.
∎ Keep up-to-date with flight schedules, delays, and cancellations.
∎ Communicate relevant information to passengers and assist them with rebooking if needed.
∎ Handle payments for ticket purchases, including cash, credit/debit cards, and other forms of payment.
∎ Process refunds and manage any ticket-related financial transactions.
∎ Address and resolve customer complaints and issues related to ticketing or flight services.
∎ Work with other airline departments or partners to find solutions for passenger problems.
∎ Maintain accurate records of ticket transactions and passenger interactions.
∎ Ensure compliance with airline policies and regulatory requirements for ticketing.
∎ Communicate any necessary information regarding passenger needs or changes in flight status.
∎ Promote airline services and offers to passengers.
∎ Upsell additional services or upgrades where applicable.
∎ Use airline reservation and ticketing systems to manage bookings and perform administrative tasks.
∎ Troubleshoot technical issues related to ticketing systems.
∎ An Airlines Ticketing Officer plays a crucial role in ensuring that passengers have a smooth and efficient experience when booking and managing their travel plans. Here are some of the primary responsibilities associated with this role:
∎ Ticket Booking and Issuance:
∎ Process ticket reservations, changes, and cancellations for passengers.
∎ Issue electronic and paper tickets based on customer requests and preferences.
∎ Customer Service:
∎ Provide information on flight schedules, ticket prices, and travel regulations.
∎ Assist passengers with special requirements, such as those needing special assistance or with specific seating preferences.
∎ Flight Information Management:
∎ Keep up-to-date with flight schedules, delays, and cancellations.
∎ Communicate relevant information to passengers and assist them with rebooking if needed.
∎ Payment Processing:
∎ Handle payments for ticket purchases, including cash, credit/debit cards, and other forms of payment.
∎ Process refunds and manage any ticket-related financial transactions.
∎ Problem Resolution:
∎ Address and resolve customer complaints and issues related to ticketing or flight services.
∎ Work with other airline departments or partners to find solutions for passenger problems.
∎ Documentation and Record-Keeping:
∎ Maintain accurate records of ticket transactions and passenger interactions.
∎ Ensure compliance with airline policies and regulatory requirements for ticketing.
∎ Coordination with Other Departments:
∎ Communicate any necessary information regarding passenger needs or changes in flight status.
∎ Sales and Promotion:
∎ Promote airline services and offers to passengers.
∎ Upsell additional services or upgrades where applicable.
∎ System Management:
∎ Use airline reservation and ticketing systems to manage bookings and perform administrative tasks.
∎ Troubleshoot technical issues related to ticketing systems.
∎ These responsibilities require strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The role often involves working in a fast-paced environment and interacting with a diverse range of passengers.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ M/S: Digital Travel and Package Tour Corporation
∎ Mukti Niloy, House No: 323, 3rd Floor(2nd Floor of Lift), Road No: 05, Baridhara D.O.H.S, Post Code: 1206, Dhaka. Email: digitalgroupbd05@gmail.com
∎ https://digitalgroupbd.com
∎ Digital Travel & Package Tour Corporation is a sister concern of Digital Group based in Pirganj-1, Rangpur. As an inbound and outbound travel agency, For Inbound travel we focus on attracting and assisting international tourists visiting our country, offering services such as designing tour packages, arranging accommodations, providing local transportation, and organizing cultural experiences. We aim to showcase the best of our country; ensuring visitors have memorable and hassle-free stays. Conversely, as an outbound travel agency, we cater to residents seeking international travel experiences. They handle all aspects of travel planning, from booking flights and accommodations to securing visas and arranging tours at foreign destinations. By collaborating with local and international partners, we ensure that travelers receive comprehensive support and enjoy enriching travel experiences, whether they are exploring new countries or welcoming visitors to their own.

Address::
∎ Mukti Niloy, House No: 323, 3rd Floor(2nd Floor of Lift), Road No: 05, Baridhara D.O.H.S, Post Code: 1206, Dhaka. Email: digitalgroupbd05@gmail.com
∎ https://digitalgroupbd.com
∎ Digital Travel & Package Tour Corporation is a sister concern of Digital Group based in Pirganj-1, Rangpur. As an inbound and outbound travel agency, For Inbound travel we focus on attracting and assisting international tourists visiting our country, offering services such as designing tour packages, arranging accommodations, providing local transportation, and organizing cultural experiences. We aim to showcase the best of our country; ensuring visitors have memorable and hassle-free stays. Conversely, as an outbound travel agency, we cater to residents seeking international travel experiences. They handle all aspects of travel planning, from booking flights and accommodations to securing visas and arranging tours at foreign destinations. By collaborating with local and international partners, we ensure that travelers receive comprehensive support and enjoy enriching travel experiences, whether they are exploring new countries or welcoming visitors to their own.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Nov 2024

Category: jobs