Agent Service Adviser

Job Description

Title: Agent Service Adviser

Company Name: CloudWell Limited

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center

Job Responsibilities:
∎ Handle Customer queries and complaints meeting the service level standard
∎ Need to provide excellent customer service and gives precise information and documents to the customer via mail, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Report time to time to Supervisor for complicated issues.
∎ Customer quick response (over phone& mail).
∎ Any other task assign by Supervisor

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent communication skill.
∎ Must have basic computer knowledge (Specially MS Excel, Word) & English Language proficiency.
∎ It would be preferable The applicants should have experience in the following business area(s):
∎ Call Center.
∎ Ability in work under pressure.

Salary: Tk. 10000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Nov 2021

Company Information:
∎ 26 Oct 2021
∎ CloudWell Limited
∎ Address : Skill House (7th Floor), Ka-53/2, Pragoti Sharani, Shahajadpur, Gulshan, Dhaka-1212
∎ Web : www.paywellonline.com
∎ Business : CloudWell is an Application Service provider, working for multiple verticals with a special concentration in payments sector. Its focus is to bring efficiency in payment systems so that cost of funds gets lowered for business houses whilst utilizing all available channels for collection of funds. The company is established in 2012, its leadership team members are renowned professionals in banking, FMCG and ICT ecommerce businesses of Bangladesh for over 12 years.

PayWell is an organized retail approach by CloudWell Limited, focusing on providing convenient payments and value added services to major consumer service organizations in the utility, telecoms, healthcare, financial services, transport, retail, e-commerce, gaming and public sectors in Bangladesh. PayWell intends to deliver payments and services through a uniquely strong combination of local shops, internet and mobile distribution channels and it welcomes you to join the family. Do visit www.paywellonline.com to know more.

Category: Customer Support/Call Centre

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