Young Professional Customer Service Officer.
Job Description
Title: Young Professional Customer Service Officer.
Company Name: Business Automation Ltd.
Vacancy: Not specific
Job Location: Gazipur (Kaliakair)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Computer, Bachelor degree in any discipline, Masters degree in any discipline
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client& business.
∎ Need to provide excellent customer service and gives precise information to the customer,ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call and Social media support actively to solve the client & problem.
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure Service Delivery through follow up process & updating documentations.
∎ Report time to time to the team leader for complicated issues.
∎ Similar experience in the BPO industry or running call center will get preference.
∎ Applicants have to be Smart, energetic and good communication skill
∎ Keep records of all conversations in our call center database in a comprehensible way
Additional Requirements:
∎ Age 21 to 28 years
∎ Both males and females are allowed to apply
∎ Basic computer knowledge.
∎ Good oral communication skills.
∎ Good listening skills and analytical skills.
∎ Willingness to work in any shift.
∎ First three month training period (during training period will provide monthly allowance 5000/- BDT).
∎ After three months’ salary will review on performance.
Salary: Tk. 10000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Aug 2022
Company Information:
∎ 1 Aug 2022
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT
Category: Customer Support/Call Centre
