Young Professional- Call Centre & IT help Desk

Job Description

Title: Young Professional- Call Centre & IT help Desk

Company Name: Business Automation Ltd.

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer in CSE, Bachelor of Science (BSc) in CSE

Job Context:
∎ Young Professional is an opportunity for fresh graduates to learn and develop themselves for their career. Business Automation is offering the position to those who are keen to start their career with on the job training and real life work experience.
∎ Location: Uttara (Hajj Camp), Dhaka

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call and Social media support actively to solve the client's problem.
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure Service Delivery through follow up process & updating documentations.
∎ Report time to time to the team leader for complicated issues.
∎ Sense of responsibility and Achieve the daily target
∎ Developed competencies required for service oriented and result focus
∎ Keep records of all conversations in our call centre database in a comprehensible way

Additional Requirements:
∎ Age 21 to 26 years
∎ Both males and females are allowed to apply
∎ Both males and females are allowed to apply.
∎ Similar experience in the BPO industry or running call center will get preference.Basic computer knowledge.
∎ Good oral communication skills.
∎ Good listening skills and analytical skills.
∎ Customer focus and adaptability to different personality types.
∎ Applicants have to be Smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a teams
∎ Willingness to work in any shift/ roster.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Jun 2021

Company Information:
∎ 3 Jun 2021
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT

Category: Customer Support/Call Centre