Trainee Executive (Customer Relation)
Job Description
Title: Trainee Executive (Customer Relation)
Company Name: PRAN Group
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Masters in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision Management, Call centre training
Job Responsibilities:
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Provide excellent customer service over phone, mail, social media, live chat etc.
∎ Serves customers by providing product and service information; resolving product and service problems.
∎ Attracts potential customers by answering product and service questions; suggesting information about other products and services.
∎ Maintains customer records by updating account information.
∎ Respond to customer queries regarding products, orders, and deliveries.
∎ Make outbound calls and confirm orders for shipment.
∎ Monitor delivery partner's activities to make sure customers are getting proper service and on-time delivery.
∎ Handle customer complaints and take proper steps to resolve them.
∎ Upsell products.
Additional Requirements:
∎ Age 23 to 30 years
∎ 24X7 Rostering Duty.
∎ Night Shift for Male.
∎ Must have computer skill.
∎ Good voice quality (Specially in Bengali and English pronunciation).
∎ Ability to work under Pressure.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Jun 2022
Company Information:
∎ 12 May 2022
∎ PRAN Group
∎ Address : PRAN-RFL Centre, 105 Bir Uttam Rafiqul Islam Avenue, Middle Badda, Dhaka- 1212
∎ Web : www.pranfoods.net
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 11th Jun 2022
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