Trainee Executive (Customer Relation)

Job Description

Title: Trainee Executive (Customer Relation)

Company Name: PRAN Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Masters in any discipline

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Centre Supervision Management, Call centre training

Job Responsibilities:
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Provide excellent customer service over phone, mail, social media, live chat etc.
∎ Serves customers by providing product and service information; resolving product and service problems.
∎ Attracts potential customers by answering product and service questions; suggesting information about other products and services.
∎ Maintains customer records by updating account information.
∎ Respond to customer queries regarding products, orders, deliveries.
∎ Make out bound calls and confirm orders for shipment.
∎ Monitor delivery partner's activities to make sure customers are getting proper service and on time delivery.
∎ Handle customer complaints and take proper steps to resolve.
∎ Up sell products.

Additional Requirements:
∎ Age 23 to 30 years
∎ 24X7 Rostering Duty.
∎ Night Shift for Male.
∎ Must have computer skill.
∎ Good voice quality (Specially in Bengali and English pronunciation).
∎ Ability to work under Pressure.

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 19 Oct 2021

Company Information:
∎ 4 Oct 2021
∎ PRAN Group
∎ Address : PRAN-RFL Centre, 105 Bir Uttam Rafiqul Islam Avenue, Middle Badda, Dhaka- 1212
∎ Web :

Category: Customer Support/Call Centre