Trainee Customer Support Executive
Job Description
Title: Trainee Customer Support Executive
Company Name: AB Consultancy Ltd.
Vacancy: 3
Job Location: Dhaka (Badda, GULSHAN 1), Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ HSC
∎ Preferred Professional Certification: digital marketing
∎ Skills Required: Adobe illustrator, Adobe Photoshop, Graphics Design, MICROSOFT OFFICE, video editing
Job Responsibilities:
∎ Job Responsibilities
∎ Must be knowledgeable about Facebook,you tube linked in (Social media), email , web chat
∎ Able to work on Support email , Live Chat , Facebook,youtube linked in replies etc.
∎ Attend to all Telephone & email queries promptly with accurate manner.
∎ Ensure and provide quality service to both internal and external customers.
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business..
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Understanding all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, able to work beyond the office hour and multitasking
∎ Have to convince clients over the phone to take the service or confirm the order
∎ Provide information to questions about a product, pricing and details
∎ Report time to time to the team leader for complicated issues.
∎ Keep coordination between customer & technical team.
∎ Prepare accurate and timely reports to the Management and report back data of whole day work to admin on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
∎ Any other responsibilities/ tasks as set by Company Management.Manage and maintain social media platforms to engage the audience with news updates
Additional Requirements:
∎ Age 20 to 28 years
∎ Age 23 to 32 years
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
Salary: Tk. 15 - 20 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jan 2024
Company Information:
∎ 20 Dec 2023
∎ AB Consultancy Ltd.
∎ Address : Wakil Tower (8th Floor), Ta-131 Gulshan Badda Link Road, Gulshan ,Dhaka.
∎ Business : We have been continuing with Business Management & Visa Consultancy servicing Like Company, Income tax, Vat Services, Necessary License, Project Profile (PP) & Industrial credit (EEF & SME), Visa (Job, Business, Student), Air Ticket, Hotel Booking, of Companies, NGOs, and many others business persons. Also a wide range of quality services including Legal support have already created our hallmark in the world of Business Management, Visa & Travel Support in Bangladesh.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 10th Jan 2024
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