Job Description
Title: Telemarketing Teamlead
Company Name: BIG V (M) SDN. BHD. (Malaysia)
Vacancy: 01
Age: at least 25 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Consulting Firms, Call Center
Published: 26 May 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Proven experience as a team lead or senior call center representative.
∎ Strong leadership and coaching skills.
∎ Excellent communication and interpersonal abilities.
∎ Ability to analyze data and make performance-based decisions.
∎ Proficiency with CRM and call center systems.
∎ High school diploma or equivalent required; associate or bachelor’s degree preferred.
∎ Flexible with work hours, including evenings, weekends, or holidays, if needed.
∎ To be successful in this role, you will need to have:
Responsibilities & Context:
∎ Exciting Work-from-Home Opportunities
∎ Lucrative Salary Package
∎ Health and Wellness Perks & Benefits
∎ Motivating and Supportive Teams
∎ ….and lots more!
∎ Supervise and support a team of call center agents in their daily activities.
∎ Monitor call metrics (e.g., average handle time, first-call resolution, customer satisfaction).
∎ Conduct regular one-on-one coaching, feedback sessions, and team meetings.
∎ Ensure adherence to company policies, procedures, and quality standards.
∎ Assist in the training of new agents.
∎ Handle escalated customer issues and provide quick, effective resolutions.
∎ Analyze performance data and prepare regular reports for management.
∎ Collaborate with other departments to improve customer service processes.
∎ Identify opportunities for process improvements and implement solutions.
∎ Foster a positive, high-performance team culture.
∎ Making Weekly and Monthly report of sale
∎ Motivate the team to achieve the KPI
∎ Join Our BigV Family, Where Everyone Wins!
∎
∎ BigV is based in Southeast Asia, where we are rapidly growing and are constantly looking for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Big V!
∎
∎ What would you be doing:
Skills & Expertise:
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ BIG V (M) SDN. BHD. (Malaysia)
∎ 920, Jalan Cenderawasih, Tasik Perdana, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
∎ BIG V (M) SDN. BHD. is a business process outsourcing (BPO) company based in Malaysia. BPO companies typically provide services like customer support, telemarketing, technical assistance, and administrative tasks for businesses. BIG V (M) SDN. BHD. likely offers solutions to clients looking to outsource their non-core business activities to improve efficiency and reduce operational costs.
Address::
∎ 920, Jalan Cenderawasih, Tasik Perdana, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
∎ BIG V (M) SDN. BHD. is a business process outsourcing (BPO) company based in Malaysia. BPO companies typically provide services like customer support, telemarketing, technical assistance, and administrative tasks for businesses. BIG V (M) SDN. BHD. likely offers solutions to clients looking to outsource their non-core business activities to improve efficiency and reduce operational costs.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Jun 2025
Category: Customer Support/Call Centre
