Technical Support Specialist- IT
Job Description
Title: Technical Support Specialist- IT
Company Name: National Energy Services Limited
Vacancy: 1
Job Location: Sylhet
Employment Status: Contractual
Educational Requirements:
∎ Bachelor’s/Diploma degree in Electrical and Electronics (preferred), Computer science or equivalent from a renowned University.
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ National Energy Services Limited (NESL) is a company incorporated in Bangladesh rendering comprehensive human resource solutions to energy, construction and manufacturing industries of Bangladesh. We recruit across various verticals for multinational corporations as well as leading business houses of the country.
∎ NESL now invites applications from competent candidates for the post of Technical Support Specialist- IT for employment with our prospective clients working in oil and gas industry.
Job Responsibilities:
∎ An experienced technician responsible for providing IT site service support on core infrastructure and desktop technology standard to Company's operating environment.
∎ Provide core Infrastructure supports i.e., install & maintain both LAN/WAN to ensure 24X7 network availability.
∎ Implement, install and troubleshoot all sorts of network equipment (Router, Switch, Mux, MC etc), Radio, and fiber optic communications.
∎ Identify and provide solutions on the critical network and communications issues. Escalate to next level SMEs of IT Co-located team, Accenture, HCL etc. while applicable.
∎ Upgrade LAN and WAN (equipment rack) infrastructures to maintain Company standard.
∎ Deskside support both onsite and remote for desktop technologies, Windows Operating Systems, printers and Mobile Device Management including day-to-day services and support, troubleshooting, incident management, preventative and mitigative maintenance and change implementation.
∎ Provide IT hardware break-fix support for Company’s standard models and approved 3RD party hardware.
∎ VC equipment installation/ re-installation, maintenance and ensure their smooth operation during Video Conferencing meeting.
∎ Establish new LAN facility for new users/work station.
∎ Prepare and update all drawing documents for both LAN and FOC Link.
∎ Day to day maintenance support for both Business LAN and WAN to support OT/Cloud. Engineer & Network SME as required.
∎ Ensure the main and back-up power from UPS for all Network and Server equipment in operation.
∎ Establish the required Fiber Optic Link for business and 3rd party operation within the facility
∎ Coordinate with support service provider to ensure the FOC Backbone connectivity for business and 3rd party.
∎ Ensure the SCADA Link connectivity for PCN operation between Wellheads and Control Room and their maintenance.
∎ Install IPT, WLAN AP for any new request, ensure their serviceability and day to day maintenance (relocation, replacement, connectivity etc) support.
∎ Install VHF Base Radios in operational area and ensure their maintenance.
∎ Ensure the smooth operation for huge quantity of VHF handheld (W/T) radios and their maintenance and maintain inventory.
∎ Prepare documentation required for Management Of Change (MOC) process.
∎ Mobile Device Management infrastructure, mobile device, and mobility support per Company’s standard.
∎ Level 1 troubleshooting support on audio video system, projectors, speakers.
∎ Level 1 support on anti-virus and patching if local effort required.
∎ Timely escalate to next support levels.
∎ Level 1 support on the 3rd party Internet issues and request at the company premise.
∎ Adopt and respond to ITSM system in service delivery, incident management, and change management. Demonstrate proficiency in IT Service Management, ticket-based and SLA-based culture.
∎ Maintain IT asset inventory both hardware and software with data integrity and availability.
∎ Follow and enforce Information Protection (IP) Policy of the company.
∎ Maintain liaison with and follow directives set forth by the company’s IT Department.
Additional Requirements:
∎ Age at least 23 years
∎ Minimum 3 years combined experience and be proficient in supporting the following technologies:
∎ Skill and knowledge on IT infrastructure, especially telecom & network.
∎ Desktop hardware and software troubleshooting.
∎ Windows 10 Operating System advanced troubleshooting, proficient using Windows registry.
∎ Microsoft Office 365 advanced troubleshooting.
∎ Knowledge on Microsoft Power BI, ServiceNow.
Salary:
∎ Negotiable
∎ Dominant work schedule will be 14 days on/ 14 days off basis. Work Schedule may vary as per Company`s requirement. Yearly two annual allowance/bonus. Cell phone allowance. Transportation allowance (as per company policy). Group life Insurance coverage. Hospitalization Insurance coverage.
Compensation & Other Benefits:
∎ Insurance, Over time allowance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Apr 2023
Company Information:
∎ 21 Mar 2023
∎ National Energy Services Limited
∎ Address : Suite 702 ( 7th Floor), 28 Dilkusha Commercial Area, Dhaka-1000, Bangladesh
∎ Web : www.energybd.com
∎ Business : Human resources recruitment and management company specializing for oil and gas sector
Category: Engineer/Architect
:
Deadline Expired on 4th Apr 2023
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