Technical Support Officer
Job Description
Title: Technical Support Officer
Company Name: The British Council
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation in any subject.
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Provide support across all exams activities which focuses on technology. This could be for B2B customers with IELTS or Aptis, Schools using SRS, or B2C customers trying to make on-line payments, or venue staff using BOSS, or Exams Boards
∎ Receives and responds to enquiries from B2B and B2C customers or via Customer Services relating to system use and exploitation - Aptis / ORS / ORS2 & CDIELTS / BOSS etc
∎ May be a specific point of reference on queries relating to an area of nominated expertise or responsibility
∎ Develops good working relationships with B2B and B2C customers as appropriate. Also with venue staff, customer services, and colleagues across all exams functions
∎ Identify risks and issues in delivery of exams services related to systems and technical support
∎ Ensures Child Protection Action Plan and Policy is followed in all venues
∎ Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services
∎ Provides support for the wider Exams team when capacity is an issue at peak times
Additional Requirements:
∎ At least one year work experience in similar role.
∎ Experience in identifying and minimising risk
∎ Experience in compliance environment
∎ Experience of working in a high volume, busy operational environment, delivering to standard
∎ Ability to work in a way that promotes the safety and wellbeing of children
∎ Experience of working with children
Salary: Tk. 46809 (Monthly)
Application Deadline: October 26, 2019
Company Information:
∎ The British Council
∎ Business : The British Council is the UK`s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.
Category: General Management/Admin
Source: bdjobs.com
Deadline Expired on 26th Oct 2019
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