Technical Support Engineer

Job Description

Title: Technical Support Engineer

Company Name: PalmPay Limited

Vacancy: 3

Location: Dhaka

Salary: Negotiable

Published: 22 Jun 2025

Education:
∎ Bachelor/Honors in any discipline
∎ Bachelor’s degree in Engineering, Computer Science, or a related field.

Requirements:

Additional Requirements:
∎ Minimum 5 years of experience in a technical support or IT operations role.
∎ Familiarity with cloud services, Linux/Windows environments, and support ticketing systems.
∎ Strong problem-solving, interpersonal, and communication skills.
∎ Prior experience in fintech or software industries is a plus.

Responsibilities & Context:
∎ Provide technical support and troubleshooting to clients and internal teams.
∎ Monitor systems and resolve incidents in a timely manner.
∎ Document issues and resolutions in support logs.
∎ Collaborate with engineering/product teams to resolve software bugs or service disruptions.
∎ Ensure system reliability, availability, and performance.
∎ Train end-users and create knowledge base documents.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ PalmPay Limited
∎ Lotus Kamal Tower 2, Level 17, Gulshan 1, Dhaka 1212

Address::
∎ Lotus Kamal Tower 2, Level 17, Gulshan 1, Dhaka 1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 17 Jul 2025

Category: Engineer/Architect