Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: JBRSOFT
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Skills Required: Customer Support, Good communication skills, SEO and Digital Marketing
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Digital Marketing
∎ The applicants should have experience in the following business area(s):
Software Company
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ Team player that thrives in a collaborative environment
∎ Ability to move between separate projects/products and work under pressure
∎ Self-starter who can take the initiative with minimal supervision
∎ Excellent written and verbal communication and interpersonal skills
Additional Requirements:
∎ Age 18 to 32 years
∎ Both males and females are allowed to apply
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free snacks
∎ Unlimited tea/coffee
∎ Annual tour
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Jul 2022
Company Information:
∎ 4 Jul 2022
∎ JBRSOFT
∎ Address : APT # 601, House# 18, Road# 17, Nikunja-2, Khilkhet, Dhaka-1229
∎ Web : https://www.jbrsoft.com
∎ Business : JBRSOFT has an entrepreneurial spirit that allows us to be responsive to our clients. It was founded in the year 2013. We work as a self-motivated cross-functional team that delivers innovative, practical solutions that adapt business needs to fit within the reality of our client’s satisfaction and budget. Our methodology allows us to deliver the best solutions in our industry and foster successful client relationships. We specialize in developing state-of-the-art Online, Desktop applications, Mobile applications with Enterprise Resource Planning (ERP), IT Consultancy, SQA, and Network Solutions.
We have solid domain knowledge in the areas of health applications, supply chain, accounting, sales, human resource management, retail and wholesale management, stock manager, hospital solutions, interoperability, DHIS2 customization, implementation and integration with external custom apps, DHIS2 apps development, DHIS2 interoperability between OpenMRS and other health systems, survey system, pharmaceutical system development, e-commerce, political campaign manager and e-music portal development with practical experience in all stated and relevant tools and technologies.
JBRSOFT has an expert, quality-driven, and experienced software professionals. Since it`s the date of establishment, JBRSOFT has come a long way. We are now working on projects with the Bangladesh Government and have clients in various countries around the world.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Jul 2022
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