Job Description
Title: Technical Support Analyst Manager (For vivo Factory)
Company Name: vivo Bangladesh (Head Office)
Vacancy: 01
Age: 25 to 40 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):Telecommunication
Published: 20 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA) in Management
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
∎ Major in Marketing.
∎ Foreign Degrees will get high priority.
∎ Chinese Language Fluency is Mandatory.
∎ Hands-on experience with related field.
∎ Strong analytical and problem-solving abilities with a strategic mindset.
∎ Major in Marketing.
∎ Foreign Degrees will get high priority.
∎ Chinese Language Fluency is Mandatory.
∎ Hands-on experience with related field.
∎ Strong analytical and problem-solving abilities with a strategic mindset.
Responsibilities & Context:
∎ Manage the technical support team to provide excellent service to clients and stakeholders.
∎ Develop and implement procedures to resolve technical issues efficiently.
∎ Monitor and analyze support tickets to identify areas for improvement.
∎ Collaborate with the IT and product teams to resolve complex technical issues.
∎ Provide training and guidance to the technical support team.
∎ Prepare regular performance reports for management review
∎ Job Context:
∎ Best Tycoon (BD) Enterprise Limited is seeking an experienced and skilled Technical Support Analyst Manager to oversee and lead the operations of our organization. This role is pivotal in ensuring that all electrical and electronic equipment are maintained to the highest standards, adhering to regulatory requirements and fulfilling user expectations.
∎ Job Responsibilities:
∎ Manage the technical support team to provide excellent service to clients and stakeholders.
∎ Develop and implement procedures to resolve technical issues efficiently.
∎ Monitor and analyze support tickets to identify areas for improvement.
∎ Collaborate with the IT and product teams to resolve complex technical issues.
∎ Provide training and guidance to the technical support team.
∎ Prepare regular performance reports for management review
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ vivo Bangladesh (Head Office)
∎ 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Trading, import of Mobile Phones & Spare Parts.
Address::
∎ 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
∎ Trading, import of Mobile Phones & Spare Parts.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Jan 2025
Category: Engineer/Architect
