Job Description
Title: Team Leader- Customer Service Department
Company Name: Health Revolution
Vacancy: 02
Job Location: Dhaka (Aftabnagar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
∎ Science background candidate will get preference.
∎ Skills Required: Data Analysis, Team Leadership
Experience Requirements:
∎ 7 to 10 year(s)
∎ The applicants should have experience in the following area(s):
Microsoft Office Applications
∎ The applicants should have experience in the following business area(s):
Call Center, Clinic, Healthcare/Lifestyle product, Hospital
Job Responsibilities:
∎ Supervise day-to-day operations in the Customer Service Department.
∎ Activity reporting of the sub-divisions (Customer Support, Issue Resolution, etc. )
∎ Customer Database maintenance and enrichment (Email & SMS).
∎ Solve/Take Steps on top most Critical Issues (Daily/Every Other Days).
∎ Roster Operation.
∎ Team Members Activity Recording (Using best Trackers).
∎ Prepare Performance Reports, best Performer of the Week/Month.
∎ Provide Feedback & Observation for Requirement and Changes.
∎ Appreciation process arrangement with official HR , KPI upgradation.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Alignment among the inter-department regarding various processes and procedures.
∎ Assess service statistics and prepare detailed reports and share them with the management as per requirements.
∎ Possess high degree of correspondence & analytical ability, Should have strong communication skill.
∎ Other duties as per Management Requirement.
Additional Requirements:
∎ Age 28 to 36 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Aug 2023
Company Information:
∎ 4 Aug 2023
∎ Health Revolution
∎ Address : House-39 (lift-6), main road, block-c, aftabnagar, badda, dhaka 1212
∎ Web : https://healthrevolutionbd.com/
Category: Customer Support/Call Centre
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