Team Leader- Call Center
Job Description
Title: Team Leader- Call Center
Company Name: Leopard Calling Service Limited
Vacancy: 10
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Call Center, call center supervisory management, Good Team Leader, Hindi and English, Outbound calls
Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s):
BPO, Call Center, Call Centre Supervision Management, Outbound calls, Team Lead
∎ The applicants should have experience in the following business area(s):
Call Center
Job Context:
∎ Creating an inspiring team environment with an open communication Culture in call centre.
∎ Responsible for Setting clear team goals (Outgoing calls) and day to day operation.
∎ Manage the Rotational leaves in his/her team according to that performance (Business reminders) is not hampered.
∎ Responsible for team performance (Customer service/Tele-sales) and parameters set by management.
∎ Responsible for Escalation management in his/her team.
∎ Responsible for attendance management and manpower management according to attendance parameters.
∎ Responsible for call quality maintaining in his/her team.
∎ Delegating tasks and set deadlines(Tele-sales targets, Call targets) for his/her internal team
∎ Responsible for discovering training needs and coaching of his/her team.
∎ Recognize high performance and reward accomplishments
Job Responsibilities:
∎ Creating an inspiring team environment with an open communication Culture in call centre.
∎ Responsible for Setting clear team goals (Outgoing calls) and day to day operation.
∎ Manage the Rotational leaves in his/her team according to that performance (Business reminders) is not hampered.
∎ Responsible for team performance (Customer service/Tele-sales) and parameters set by management.
∎ Responsible for Escalation management in his/her team.
∎ Responsible for attendance management and manpower management according to attendance parameters.
∎ Responsible for call quality maintaining in his/her team.
∎ Delegating tasks and set deadlines(Tele-sales targets, Call targets) for his/her internal team
∎ Responsible for discovering training needs and coaching of his/her team.
∎ Recognize high performance and reward accomplishments
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Ability to understand Hindi and English language
∎ team leadership
∎ team leader experience in call center/BPO ( preferable)
Salary:
∎ Negotiable
∎ weekly Performance Bonus ( Based on performance)
Monthly Performance Bonus ( Based on performance)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Jun 2021
Company Information:
∎ 10 May 2021
∎ Leopard Calling Service Limited
∎ Business : Call Center
Category: Customer Support/Call Centre
: Fluent in Hindi and English LanguageTeam leadership experience in Call- Center/ BPO/Outbound calling ( Preferable)Escalation Handling, Grievance Handling
Source: bdjobs.com
Deadline Expired on 9th Jun 2021
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Call Center Executive (Hindi Speaking)
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