Support Executive

Job Description

Title: Support Executive

Company Name: Kite Games Studio Ltd.

Vacancy: 02

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Ensure service quality by replying to customer emails and reviews
∎ Follow up the email chain and reviews, until the customer problem resolved
∎ Handle and record customer queries or complaints and take initiatives to improve customer satisfaction
∎ Handling Inbound & Outbound calls of clients promptly with customer service skills
∎ Cross-checking the availability of our users' concerns on a regular basis
∎ Work as an effective member of the team & communicate with the proper authority
∎ Manage social media and website of the company
∎ Any other tasks assigned by the authority

Additional Requirements:
∎ Age at least 24 years
∎ Both males and females are allowed to apply
∎ Complete English fluency.
∎ Must have sound knowledge of computer and IT skills including the use of E-mail, Internet browsing, Google Docs & Sheets.
∎ Preference will be given to those who have a basic understanding of mobile apps and can provide a workaround for issues.
∎ Previous U.S.-based customer service experience is a plus.
∎ Excellent interpersonal & communication skills.
∎ Should have the ability to work under pressure.

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays (Friday, Saturday day off)
∎ Public Holidays
∎ Lunch Facilities: Full Subsidize with an afternoon snack and unlimited coffee/tea.
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Friendly environment
∎ Recreation facilities (Table tennis and Play Station 4)
∎ Mini Gymnasium

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Nov 2022

Company Information:
∎ 26 Oct 2022
∎ Kite Games Studio Ltd.
∎ Address : H- 283 (1st floor), Road- 19/C, Mohakhali DOHS, Dhaka.
∎ Web : http://www.kitegamesstudio.com/
∎ Business : We build quality Apps and Games for AppStore (iPhone & iPad) and PlayStore.

Category: Customer Support/Call Centre

: If you find yourself suitable for the position, send your CV in PDF format through e-mail with the subject line "Application for the Post of Support Executive - SE1022" to [email protected]

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