Support Engineer, WordPress

Job Description

Title: Support Engineer, WordPress

Company Name: weDevs

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard, and have fun.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Providing Support via Helpscout support tickets/ live chat for both of our free & paid products.
∎ Troubleshooting, investigating, and creating detailed bug reports.
∎ Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
∎ Support Engineer needs to provide pre-sales support and they need to convince the customer to purchase.
∎ Resolving escalated customer complaints.

Additional Requirements:
∎ Age 18 to 40 years
∎ Knowledge in WordPress & PHP is a MUST
∎ Some experience with HTML, and CSS, along with a strong support philosophy.
∎ Excellent English writing and communication skills.
∎ CS and IT Graduates will be more preferred.
∎ IELTS or TOEFL will add extra value.
∎ Have to be a team player.
∎ A lot of patience and grace.
∎ Sense of humor
∎ Curiosity and desire to learn and grow skills.
∎ Hard worker and passionate – we are growing super FAST

Salary: Tk. 25000 - 35000 (Monthly)

Compensation & Other Benefits:
∎ Work in a flat organization where your voice is always heard.
∎ Provident fund.
∎ Gratuity.
∎ Medical Fund.
∎ Having Corporate deals with multiple Hospitals.
∎ Increment: Yearly.
∎ Festival Bonus: 2 (Yearly)
∎ Lunch Facilities: Full Subsidize.
∎ Unlimited Tea, Coffee & Snacks.
∎ Annual tour.
∎ Team Outing.
∎ Marriage Bonus and Marriage Leave.
∎ Paternity and Maternity Leave.
∎ Yearly Family Tour.
∎ Knowledge Sharing Session.
∎ Leave Encashment Facilities.
∎ Work with a vibrant team and amazing products.
∎ Table Tennis(Ping Pong)
∎ Training and learning materials to improve skills.
∎ Last but not the least, WorldClass Work Environment.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Nov 2021

Company Information:
∎ 5 Oct 2021
∎ weDevs
∎ Address : Level#03, House#1005 & 1007, Road#09, Avenue#11, Mirpur DOHS, Dhaka-1216
∎ Web : www.wedevs.com
∎ Business : weDevs is a software development company with a primary focus on designing and developing WordPress plugins. weDevs has over 90K+ customers in more than over 160 countries around the world and is committed to developing world-class products that ensure the best user experience and top quality. Currently, we are a family of 90+ members with a dream of making WordPress better for everyone.

Category: Engineer/Architect