Support Engineer (Remote)
Job Description
Title: Support Engineer (Remote)
Company Name: weDevs
Vacancy: 4
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ It doesn't matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard and have fun.
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Providing Support via Helpscout support tickets/ live chat for both of our free & paid products.
∎ Troubleshooting, Investigating and creating detailed bug reports.
∎ Taking ownership of technical issues and working with our Engineering team to resolve more advanced issues when necessary.
∎ Support Engineer needs to provide pre-sales support and they need to convince the customer to purchase.
∎ Resolving escalated customer complaints.
∎ Working Hours: 9PM - 5AM
∎ Working Days: Weekly 6 days.(Have to attend 1 day at the office, other 5 days remote)
Additional Requirements:
∎ Age 18 to 40 years
∎ CS and IT Graduates will be more preferred.
∎ IELTS or TOEFL will add extra values.
∎ Excellent English and IT knowledge will get the most priority.
∎ Knowledge in WordPress or PHP would be a plus.
∎ Have to be a team player.
Salary: Tk. 15000 - 30000 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Gratuity.
∎ Performance bonus.
∎ Festival Bonus: 2 (Yearly)
∎ Annual tour.
∎ Increment: Yearly.
∎ Work with a vibrant team and amazing products.
∎ Training and learning materials to improve skills.
∎ Learning opportunity.
Application Deadline: January 16, 2020
Company Information:
∎ weDevs
∎ Address : Level#03, House#1005 & 1007, Road#09, Avenue#11, Mirpur DOHS, Dhaka-1216
∎ Web : www.wedevs.com
∎ Business : weDevs is a software development company with a primary focus in designing and developing WordPress plugins. weDevs has over 9,00,000 customers around the world and is committed to developing world-class products that ensure best user experience and top quality.
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 16th Jan 2020
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