Job Description
Title: Support Engineer
Company Name: Apploye Ltd
Vacancy: 01
Location: Dhaka
Salary: Tk. 35000 - 45000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Software Company
Published: 30 Apr 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Bachelor’s degree in Computer Science, Software Engineering, or a related field from a reputed university.
∎ 1-2 years of professional experience in technical support, customer service, QA, or a related technical field.
∎ Good understanding of software troubleshooting techniques (e.g., API knowledge, database basics, common bugs).
∎ Familiarity with ticketing systems, CRM tools, and support platforms is a plus.
∎ Ability to explain technical concepts to non-technical users clearly and patiently.
∎ Self-driven, adaptable, and able to thrive in a fast-paced environment.
∎ Basic knowledge of SaaS products, cloud technologies, or remote team tools is a bonus.
∎ Bachelor’s degree in Computer Science, Software Engineering, or a related field from a reputed university.
∎ 1-2 years of professional experience in technical support, customer service, QA, or a related technical field.
∎ Good understanding of software troubleshooting techniques (e.g., API knowledge, database basics, common bugs).
∎ Familiarity with ticketing systems, CRM tools, and support platforms is a plus.
∎ Ability to explain technical concepts to non-technical users clearly and patiently.
∎ Self-driven, adaptable, and able to thrive in a fast-paced environment.
∎ Basic knowledge of SaaS products, cloud technologies, or remote team tools is a bonus.
Responsibilities & Context:
∎ Provide excellent technical support to SpaceSoft Limited customers via email, chat, and occasional calls.
∎ Troubleshoot, diagnose, and resolve customer-reported issues in a timely and accurate manner.
∎ Document technical issues, solutions, and best practices.
∎ Collaborate closely with the development and product teams to escalate and resolve complex issues.
∎ Identify patterns in customer feedback and suggest improvements to the product team.
∎ Maintain high levels of customer satisfaction through outstanding communication and service.
∎ Assist in building technical support documentation, FAQs, and internal knowledge bases.
∎ Stay up-to-date with product updates and new features to offer accurate support.
∎ Provide excellent technical support to SpaceSoft Limited customers via email, chat, and occasional calls.
∎ Troubleshoot, diagnose, and resolve customer-reported issues in a timely and accurate manner.
∎ Document technical issues, solutions, and best practices.
∎ Collaborate closely with the development and product teams to escalate and resolve complex issues.
∎ Identify patterns in customer feedback and suggest improvements to the product team.
∎ Maintain high levels of customer satisfaction through outstanding communication and service.
∎ Assist in building technical support documentation, FAQs, and internal knowledge bases.
∎ Stay up-to-date with product updates and new features to offer accurate support.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays, Tour allowance, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary and performance bonuses.
∎ Weekly 2 holidays (Saturday & Sunday).
∎ Annual leave: 27 days (fully encashable*).
∎ Fully subsidized lunch, snacks & beverages.
∎ Monthly grocery/ration support as part of the Employee Well-being Program.
∎ Two festival bonuses yearly.
∎ Company-sponsored team tours and outings.
∎ A positive and supportive team culture focused on your growth and development.
∎ Competitive salary and performance bonuses.
∎ Weekly 2 holidays (Saturday & Sunday).
∎ Annual leave: 27 days (fully encashable*).
∎ Fully subsidized lunch, snacks & beverages.
∎ Monthly grocery/ration support as part of the Employee Well-being Program.
∎ Two festival bonuses yearly.
∎ Company-sponsored team tours and outings.
∎ A positive and supportive team culture focused on your growth and development.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
∎ Support Engineer
Company Information:
∎ Apploye Ltd
∎ House # 56,Road # 08, Avenue # 03, Mirpur DOHS, Dhaka
∎ What makes Apploye special?
Simple time tracking app which monitors the activities of your employees and sets you free from all your worries
Address::
∎ House # 56,Road # 08, Avenue # 03, Mirpur DOHS, Dhaka
∎ What makes Apploye special?Simple time tracking app which monitors the activities of your employees and sets you free from all your worries
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 May 2025
Category: Engineer/Architect
