Supervisor - Customer Service

Job Description

Title: Supervisor - Customer Service

Company Name: FocusOn

Vacancy: 30

Job Location: Bogura, Chattogram, Dhaka, Narayanganj, Rajshahi, Dhaka (Savar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Commitment, Computer skill, Leadership, Leadership and Good Communication skill., Leadership and interpersonal skills, Stress Management, Team Leadership

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Good communication skills, Service Operations
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Lead by Example
∎ Operational Excellence
∎ Communication and Collaboration
∎ Shift Coordination
∎ Departmental Responsibilities
∎ Customer Care
∎ Support and Collaboration

Additional Requirements:
∎ Age at least 22 years
∎ Both males and females are allowed to apply
∎ To excel in this role, you should possess the following skills:
∎ Strong leadership and team management abilities.
∎ Exceptional communication and interpersonal skills.
∎ Ability to handle stressful situations and maintain composure.
∎ Attention to detail and adherence to company policies.
∎ Problem-solving and decision-making skills.
∎ Customer-focused attitude and commitment to service excellence.
∎ Organizational and multitasking skills.
∎ Basic computer literacy.
∎ Prior experience in operations or customer service is preferred.

Salary:
∎ Tk. 15000 - 20000 (Monthly)
∎ We offer a competitive benefits package, including: Two days off per week. Holiday reimbursement. Overtime compensation. Performance-based bonuses (Quarterly and Monthly). Provident Fund (PF). Two festival bonuses. Timely salary payments. Uniforms. Mobile ceiling allowance. Entertainment facility access.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Pension policy, Medical allowance, Performance bonus, Profit share, Provident fund, Weekly 2 holidays, Insurance, Gratuity, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 11 Sep 2023

Company Information:
∎ 13 Aug 2023
∎ FocusOn

Category: Customer Support/Call Centre

: If you are passionate about delivering exceptional entertainment experiences, leading a dynamic team, and contributing to a reputable brand, we invite you to join us as a Supervisor Customer Service. Apply now by sending your resume and a cover letter outlining your relevant experience and skills.