Sr. Front Office Executive

Job Description

Title: Sr. Front Office Executive

Company Name: Ornate Hotel Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Degree/ Diploma in Hotel Management will get preference.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Consistently offer professional, friendly and engaging service
∎ Greet, check-in and check-outs and settle guest accounts while ensuring all service standards are followed.
∎ Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
∎ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
∎ Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
∎ Assist guests regarding hotel facilities in an informative and helpful way
∎ Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
∎ Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
∎ Keep updated records and files
∎ Monitor front office supplies and place orders when necessary
∎ Receive letters, packages etc. and distribute them
∎ Follow department policies, procedures and service standards
∎ Follow all safety policies
∎ Ensure Front office log book and hotel log book is always updated and actioned upon.
∎ Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager.
∎ Other duties as assigned.

Additional Requirements:
∎ Age 30 to 40 years
∎ Both males and females are allowed to apply
∎ Team spirit & initiative.
∎ Positive attitude.
∎ Proficient in the English language (verbal & written)
∎ Must be able to handle a multitude of tasks in an intense, ever-changing environment
∎ Computer literate in Microsoft Window applications an asset
∎ Strong interpersonal and problem solving abilities
∎ Ability to work well under pressure in a fast paced environment
∎ Must have the ability to handle cash effectively and accurately.

∎ Negotiable
∎ Negotiable, based on experience

Job Source: Online Job Posting.

Application Deadline: 5 Nov 2021

Company Information:
∎ 6 Oct 2021
∎ Ornate Hotel Ltd.
∎ Address : 30,Bijoynagar , Dhaka-1000

Category: Secretary/Receptionist