Sr. Executive/Executive/Jr. Executive - Branch Operation (Female)

• 1 to 5 years
• The applicants should have experience in the following business area(s): Group of Companies, Hotel, Resort, Hostel, Restaurant

• Bachelor of Business Administration (BBA) in Hospitality Management, Marketing
• Diploma in Hotel Management

• 1 to 5 years
• The applicants should have experience in the following business area(s): Group of Companies, Hotel, Resort, Hostel, Restaurant

• Age 20 to 32 years
• Only Female

• Strong verbal and written communication skills in Bangla and English.

• Professional presentation, courteous behaviour, and a customer-focused mindset.

• Good organisation, record-keeping, coordination, and problem-solving skills.

• Basic computer proficiency, including MS Word, Excel, email, and reservation or management systems.

• Numerical accuracy and responsible handling of billing, cash, and payment records.

• Sales awareness, confidence in promoting services, and willingness to work toward occupancy and revenue targets.

• Ability to multitask, remain composed under pressure, and work effectively with different teams.

• Willingness to work on a shift basis, including weekends and public holidays, as per roster.

• For senior-level candidates: leadership, decision-making, staff coordination, and service-quality monitoring skills.

·   Welcome guests and visitors professionally and provide prompt, courteous assistance throughout their stay.

·   Manage check-in and check-out, reservations, room availability, booking inquiries, guest profiles, and visitor records accurately.

·   Respond to telephone calls, emails, online inquiries, and guest requests; follow up to ensure timely resolution.

·   Coordinate with housekeeping, maintenance, security, and other relevant teams to ensure rooms and common areas are clean, safe, functional, and ready for occupancy.

·   Monitor room status, occupancy, daily bookings, arrivals, departures, and guest feedback; maintain accurate daily operational records.

·   Handle billing, POS transactions, cash collection, payment records, and related documentation in accordance with company procedures.

·   Prepare and submit daily sales, collection, booking, occupancy, and operational reports to the concerned supervisor or management.

·   Resolve guest complaints and service issues professionally, escalating matters beyond delegated authority when required.

·   Promote room availability, packages, meals, and other relevant services to prospective and existing customers to support sales and occupancy targets.

·   Follow up on inquiries and prospective customers; support corporate client relationships, repeat bookings, referrals, and local business development.

·   Observe competitor pricing, offers, and service practices, and share relevant market feedback and improvement ideas with management.

·   Maintain the front desk and guest-facing areas in a clean, organised, presentable, and professional condition.

·   Follow company policies, standard operating procedures, cash-handling rules, guest confidentiality requirements, and safety standards.

·   Support staff scheduling, shift handovers, task allocation, and coordination to maintain smooth branch operations.

·   For experienced candidates or where assigned: guide front desk staff, monitor service quality and staff performance, provide on-the-job coaching, and coordinate manpower requirements.

·   Carry out other reasonable branch-operation and guest-service duties assigned by the supervisor or management.

·   Performance bonus.

·   Point-based increment system, subject to company policy.

·   Festive bonuses as per company policy.

·   Mobile allowance.

·   Travel allowance (TA),

·   In-house accommodation (AC Room)

·   Three meals per day (breakfast, lunch, and dinner).